Leo Garza | Page 5

I am incredibly disappointed with my recent experience at Auto Nation. After my truck was towed to the dealership for the third time on June 4th, 2024, I was met with total silence for over 7 days. Despite l Auto Nation. After my truck was towed to the dealership for the third time on June 4th, 2024, I was met with total silence for over 7 days. Despite leaving numerous messages and reaching out to the corporate office, I received no response. Even the service advisor assigned to me, B.J., failed to reach out or offer any assistance. It was only on June 11th, 2024, that I found some relief when a service advisor named Roland finally provided the help I needed. However, the promises of improved communication from the GM, Leo, and Vick, unfortunately, did not materialize. Despite constantly reaching out for updates, the lack of communication persisted for 24 days, with no one taking the initiative to keep us informed. B.J.'s neglect of her duties was particularly disappointing. If given the chance, I would not choose Auto Nation again, and I urge others to seek service elsewhere. More

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Unprofessional, no communication, no return phone calls from staff and manager. Long wait just for diagnostic. It took three weeks to tell me what was wrong and a lot of excuses. from staff and manager. Long wait just for diagnostic. It took three weeks to tell me what was wrong and a lot of excuses. More

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Easy to deal with, sales & finance people helpful and friendly. Would definitely recommend this dealer to friends friendly. Would definitely recommend this dealer to friends More

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Awesome, respectful, fast and easy. Management made me feel relaxed and comfortable. I would recommend to all my friends and family Thank you Auto Nation Management made me feel relaxed and comfortable. I would recommend to all my friends and family Thank you Auto Nation More

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Everyone is polite and helpful . Thank you for your meeting our needs and giving great attention. Thank you for your meeting our needs and giving great attention. More

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Worse Dealership Ever! starting with Leo the General manager down to the shop manager and mechanics. Bought car in Oct.2023 Car was in shop in Nov then back in Dec and neve starting with Leo the General manager down to the shop manager and mechanics. Bought car in Oct.2023 Car was in shop in Nov then back in Dec and never got it back. Had purchased extended warranty but vehicle was not fixed. Just sat in shop while I had to make payments. Still has paper plates. Finally let it go in March. Was not gonna keep paying for car to just sit in shop. No communication and getting run around. Stop answering my calls. Worse service and employees. More

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Appointment made But they said it would take 2-3 days just to Look at my truck. So in order for my truck to be seen it must stay at the shop for those 2-3 days just to Look at my truck. So in order for my truck to be seen it must stay at the shop for those 2-3 days More

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Our salesman was very helpful and out standing. Dealership went and got vehicle from other lot and brought to us Dealership went and got vehicle from other lot and brought to us More

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Pedro did a great job, he answered all my questions promptly, and was able to make a smooth transition. promptly, and was able to make a smooth transition. More

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Excellent service experience received from start to finish. All questions were answered and the salesman made the buying experience pleasant. finish. All questions were answered and the salesman made the buying experience pleasant. More

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