Leo Kerivan | Page 2

Shopped far and wide for a no no-nonsense easy-to-deal-with dealership and I found it at Jack Madden. I was looking for a 2013 Ford Escape, all Ford Dealerships local to me had them in stock easy-to-deal-with dealership and I found it at Jack Madden. I was looking for a 2013 Ford Escape, all Ford Dealerships local to me had them in stock. I visited them all. Also did the internet price, and 4 dealerships got back to me. Deb J. at Jack Madden gave me a great quote over the internet, so I shopped them last. Stayed true to their quote for the model I wanted (in stock), and had me work with Gary Brigham. Gary was friendly, knowledgeable, and excited about the product (and technology) he sold. We did the usual: test drive, full overview of product/car, and final agreement negotiation. This was BY FAR, the easiest, most straightforward, car buying experience I have ever had. I have dealt with many dealers in the Boston area over the years, many "high end" (Mercedes, Infinity, etc etc), but this is the first time I came out of a dealership feeling like a got a good and fair deal. If you a looking for a good, down to earth deal, with folks smiling and not cramming stuff down your throat, then go to Jack Madden. If you want pretentious, multi million dollar showrooms, artisan coffees, and a leather couch or two, then go elsewhere; but remember, you will pay more and leave feeling jibbed. Thank you Deb, Gary, Paul, and Laeland at JMF More

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Have owned a Ford F-150 for the past twenty years, and will continue to keep buying them from Jack Madden Ford. Rod is completely Low pressure, un-carsalesman like and he really knows the ins and out of t will continue to keep buying them from Jack Madden Ford. Rod is completely Low pressure, un-carsalesman like and he really knows the ins and out of the trucks. Very knowledgeable and answered all of my questions in regards to the new technology in the truck. Love my new F-150 and will continue to get buy and service my vehicles at Jack Maddens More

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First purchase from Jack Madden Ford. Very very easy and I could not be happier with my new Edge. Found the car I was looking for online, got a great price, test drove it and was driving away in my new car I could not be happier with my new Edge. Found the car I was looking for online, got a great price, test drove it and was driving away in my new car the same day I visited the dealership. Very happy from start to finish. Thank you very much Jack Madden Ford More

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My husband buys a new or slightly used car every 3 years. So needless to say, we have a lot of experiences to measure our most currant car buying experience against. Our latest purchase of a 2011 Mustang at So needless to say, we have a lot of experiences to measure our most currant car buying experience against. Our latest purchase of a 2011 Mustang at Jack Madden Ford was unequivocally the best so far. Mike Pillas approach to sales was skilled. We were there on a very busy Saturday afternoon and at no time was there a break in the high level of customer service. Our sales person was Michael Pilla. Mike was trying to sell us a car but at all times remained respectful and when appropriate, humorous. When we agreed on the sale terms, we moved on to Lealand Welsh who was equally respectful and supportive. He was thorough and made thoughtful recommendations regarding the financing. When we drove away, there was no buyers remorse or regret. We would recommend Jack Madden Ford to our friends who might be looking for a vehicle and we look forward to doing business with Jack Madden Ford in the future. More

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My Fiancé and I were looking to buy a new car and up to the point before we went to Jack Madden we visited a few dealerships, and none compared to them. Their service and friendliness was top notch. I fir the point before we went to Jack Madden we visited a few dealerships, and none compared to them. Their service and friendliness was top notch. I first worked with Vicki over the phone and through email; she was very precise and not pushy at all. She had everything in order for when we got there and this helped streamline the process. Next we dealt with Cy. He was great, he showed us a complete in and out of the vehicle, something the other dealerships did not do. Cy was very knowledgeable about the Edge and answered all of our questions. After we went inside to go over the numbers Cy did a great job explaining everything and showed us our options, and he was also very helpful in getting what we wanted for our trade-in. After we purchased the car Cy had brought it up to the service department to have it cleaned and washed. He also filled the tank for us. He also helped us with some of the options on the inside so we would be comfortable when driving home that day. Cy was one of the best salesman I worked with during our search process. Finally we met with Lee, the Finance guy. Lee like the rest of the employees was very informative and helpful with the financing aspect of the sale. Lee went over all of our options in detail and answered our questions very thoroughly. He also went over and helped us make a decision on some of the extra options with the car. Lee was very honest and that is very helpful when dealing with the financing part of the sale. Overall, this was a great team to work with and they were very informative and helpful. The great thing about this dealership is they don't give you the run around and they help the car buying process seem fun, rather than a hassle. I would recommend this dealership to anyone interested in buying a car. More

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Purchased Ford Escape and had a great experience dealing with the folks at this dealership. The sales person we dealt with was courteous and had just the right amount of sales pitch without being overwhelm with the folks at this dealership. The sales person we dealt with was courteous and had just the right amount of sales pitch without being overwhelming. The manager was extremely nice and willing to work with us. Would recommend this place to anyone who is looking to buy Ford. More

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In 2003 I had purchased a 2001 Rav 4 from Boch Toyota and being young and in love with the idea of a newer car vs the privately owned old cars I had for years, agreed to an obscene loan for a car that proved being young and in love with the idea of a newer car vs the privately owned old cars I had for years, agreed to an obscene loan for a car that proved to be a lemon after a year. Forward ahead to this month where my transmission was slipping, my engine light on and the whine from the motor cried out, "I'm dying". Being 6,000 dollars top heavy from a rebuilt engine replacement in 2005, I had been searching for a car for two months, but due to the rapid deterioration of the car, really hit the pavement the past three weeks. I ended up at Jack Madden to purchase a truck (or so I thought). Cy showed me around and we test drove a Nissan Frontier. I went home to think about it and even though I knew it was a stretch returned @ 8:30pm to review the numbers. After Bill and Cy reviewed my trade in & credit, they sat down to work with me on my monthly payments. It became very clear that there was no way I would be able to afford the truck I wanted, even after Bill had dropped the price and given me an extremely fair trade on my vehicle. Unlike most of my previous experiences, instead of pushing the truck on me or convincing me that the payments were only a little higher than the payment I was currently making, Bill offered to try and work out numbers on a more practical vehicle considering my long drive to work...a new Ford Focus. So, after both of them had sat with me for two hours working on the truck, both Bill and Cy started showing me the Ford Focus and how, with the rebates, my payments would be less than what I was currently paying and less than the truck. At this time, the dealership had been technically closed for almost an hour and although they both should have been home and although the gates closed they allowed me to drive around the parking lot to see if I liked the car...I left a deposit. I can't tell you what a breath of fresh air it was to work with the gentleman at Jack Madden. I had been to 9 different dealerships that week alone and had run into some real winners...all of whom wanted to take my money and push me into paying more than I could afford. Both Cy and Bill took the time to listen to what I could afford, why I needed the car and what I was going to be using it for. They used this information to make the deal and sell me my first brand new car. Lee Welsh also fought the good fight with the banks for me and I am now the proud owner of a 2010 ford focus, for which I am paying remarkably less than I had been paying originally for the past 8 years. I can't thank this dealership enough. The genuine easiness of everyone and the ability to do their job without obnoxious pushiness, without making me feel like they were doing me a huge favor and I had no other options, and without making me feel like I had to play hard ball sold me a car and gave them a profit. It also got Jack Madden outstanding verbal referrals from me for everyone (including a very large extended family) that might be looking for a car in the future. I miss having a larger suv/truck style car, but I am perfectly content in my new Focus...Thank you everyone at Jack Madden! More

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Let me begin by saying that, as a first time buyer of a vehicle from a dealership, I felt somewhat lost with many questions in mind. I already had a sense of which car I wanted to look at, and from the mom vehicle from a dealership, I felt somewhat lost with many questions in mind. I already had a sense of which car I wanted to look at, and from the moment I walked into the lot, I was greeted by a friendly and professional salesman by the name of Brandan. I explained that I was searching for a new car, and that I wanted to test drive the new Fusion. Since I wasn't entirely sure which model to go for, Branden pointed out what each model had, and explained how much each would go for. From there on, I decided that it would be up to either going for the V6, or the 4cyl. Fusion. I ended up going w the 4cyl. due to the fact that at 175hp, 2.5L engine, had quite a "kick" to it, enough to satisfy my decision as to which engine to go with. Everything else pretty much fell into place, and things went smoothly from there. What made the experience so much less a hassle, and more a joy, was that the employee made me feel as though I was dealing with a friend, more so than a salesmen. Even though this salesmen was new, and didn't have answers to all my questions, he made a complete effort to find the answer to any question I had along the way. All other staff members involved where very professional, and none left me out in the dark. Even other salesmen pitched in with suggestions and/or advise, and completely worked as a team. I would absolutely recommend this dealership to any that have an interest, or who are simply just "looking around". In the end, all these factors led me to buy my new car, the Ford Fusion, and I couldn't be happier. More

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Went in search of my son's first brand new vehicle. As a young adult he had his mind set on purchasing only a pick up truck. After doing his due diligence, he wasn't going to settle for any truck other than young adult he had his mind set on purchasing only a pick up truck. After doing his due diligence, he wasn't going to settle for any truck other than a Ford. We saw an ad for Jack Madden Ford and decided to shop there. At Jack Madden Ford my son and I were helped in a very respectful and unpressured manner. Everyone was exceptionally helpful and very patient with a first time buyers unlimitted questions and concerns. From the salesman, Joe Lovely,who greeted us in the parking lot and gave us his undivided attention until the final day we picked up the vehicle. To the sales manager, Paul Deppish, who further aided in our decision making, helping us understand all of our purchasing options. To the financial services manager, Lealand Welsh who found us the best possible terms for the vehicle loan. This was truly a pleasure doing business with Jack Madden Ford and everyone we had the opportunity to interact with. As the owner of a small business myself, I can tell that Jack Madden Ford and their employees are all true professionals. I would HIGHLY RECOMMEND this dealership to everyone. More

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We went to Jack Madden Ford to look for at the new Ford Taurus. Cy Desrosier met us at the door and welcomed us to the dealership. His knowledge of the car, its competitors and the options and sync syste Taurus. Cy Desrosier met us at the door and welcomed us to the dealership. His knowledge of the car, its competitors and the options and sync system were fantastic. He demonstrated all the features and work with us to get the best possible trade in allowance, and incentives. We were very pleased with our experience at this dealership and would recommend it to anyone. More

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