Leo Peralta

Toyota On Western responded

Lalo,,, Are you sure? you pointed out 8 employees 6 in sales and 2 in service. We are known for being most easy going dealership not the crabiest,,,,, what happened? this almost seems like a prank. please call me Ray the GM 7738847235 We appreciat and respect our customers, it's impossible for these many people to be rude to one person at the same time. I'm intrigued. please call me

LALOMINO68 responded

Before anything else, thank you for answering my review. I took my time to do the survey. I’m taking my time to respond so believe me it’s true. I’m not the kind of person that just for something minor give bad reviews. If I go to this dealer is because it’s too close to my house. But it’s not the first time people in the front desk don’t even acknowledge me. I’ve been standing in front of the front desk for 5 to 10 minutes and nobody even my turn their head to my location. So I make myself notice in the most polite way and is at that time when they answer but they are very rude. Check your video surveillance cameras so you can look at me just trying to see if somebody can help me and nobody does. So I get out of the office and go to the back just looking for my car before I ask anything.

Toyota On Western responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.