Leon Poole | Page 31

All staff involved were very helpful and made sure we got exactly what we wanted. Leon was the best! He made sure to keep us informed every step of the way. exactly what we wanted. Leon was the best! He made sure to keep us informed every step of the way. More

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Leon Poole: The King of Jim Ellis Toyoya McDonough!! He did he magic again and hooked me up with a 2021 Rav 4!!! If you are looking to buy new or used, come and see Leon!! Warren Smith did he magic again and hooked me up with a 2021 Rav 4!!! If you are looking to buy new or used, come and see Leon!! Warren Smith More

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Oscar Johnson was great under the circumstances of the pandemic that we are experiencing globally. And a big thank you to Leone Poole Sales Person pandemic that we are experiencing globally. And a big thank you to Leone Poole Sales Person More

by Djbrothero Verified Customer Verified Customer

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Mr. Poole provided fast and friendly service! Most of the legwork was done online providing COVID related provisions to car buying. I Would definitely recommend him to others when purchasing a new vehicle. legwork was done online providing COVID related provisions to car buying. I Would definitely recommend him to others when purchasing a new vehicle. More

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Leon provided excellent customer service from the moment he greeted us when we walked thru the door. He customized our experience to meet our needs. he greeted us when we walked thru the door. He customized our experience to meet our needs. More

by tmoreno98 Verified Customer Verified Customer

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I had a wonderful experience at Jim Ellis Toyota. Leon Poole was super nice and helpful. Poole was super nice and helpful. More

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I always feel comfortable at Jim Ellis Toyota of McDonough. All staff are very friendly, helpful and knowledgeable. The location is always clean. Leon Poole is the best salesman I've encountered and McDonough. All staff are very friendly, helpful and knowledgeable. The location is always clean. Leon Poole is the best salesman I've encountered and it is always a joy to work with him. I am a return customer because Leon takes good care of me. I was also very impressed with the Finance Manager, Will Payne. He made the finance portion of the process stress-free. More

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Leon Poole your customer service was excellent. You made purchasing a car for my daughter so easy. Thank you so much for everything and definitely the royal carpet treatment when we came back to pick up he purchasing a car for my daughter so easy. Thank you so much for everything and definitely the royal carpet treatment when we came back to pick up her car!!! More

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I've never had a good experience with purchasing a car with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight a with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight answer. People repeatedly make false guarantees. It's like they treat you well to seal the deal and then treat you poorly afterwards. I was initially told that my new car would be delivered within 2 weeks. Then I was told that it would only be a few days. I was given a loaner vehicle. After 4 days the passenger floorboard of the loaner began to flood with water, so I returned the loaner on 7/17/21. At that point I was told that my car would be delivered on 7/19 and I would have it on 7/20 after the tint was applied. When I did not receive a phone call, I reached out to my sales person on 7/21. During our conversation he said repeatedly that he wanted to make sure I got my car, because he doesn't get paid until the deal is finished. Unprofessional. We're not friends. That's not my issue and not something that I care to hear about when you're supposed to be helping me to resolve my issue. At the end of that conversation, I was told that my car was set to be delivered on 7/21 and it would be ready by 7/22. Again, I didn't received a phone call or update. On 7/23 I reached back out to my sales person. He failed to answer my call or respond to my text message. I didn't hear from him at all, so I contacted a manager. The manager advised that my car was dispatched on 7/21, not delivered, so it wouldn't be delivered until 7/24. I finally got my car on 7/26/21. Several times that day, the sales person pressed me to give him a good review, emphasizing how the reviews impacted his pay. At 7:23PM on 7/26/21, I received a phone call from my sales person asking me to go in and give him a good review because someone had accidently given him a poor review. He told me that he was calling all of his customers to make sure they gave him a good review to offset that bad review. That was completely unprofessional and made me feel uncomfortable. Our deal was done. There was no need to call me again about the review, especially after general business hours. More

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Outstanding, by far best dealership I’ve been to. Every time I’ve come here for service or new cars sales and service team have been so helpful time I’ve come here for service or new cars sales and service team have been so helpful More

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