Les Barker

Great customer service. Steven a great salesman. Highly recommend getting with him. Very knowledge and great personality. Steven a great salesman. Highly recommend getting with him. Very knowledge and great personality. More

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Tried and True! There is nothing like a Family-Owned Business. I was 1st introduced to the Kaplan Auto Group about 15+ years ago when I bought a Jaguar. I loved this There is nothing like a Family-Owned Business. I was 1st introduced to the Kaplan Auto Group about 15+ years ago when I bought a Jaguar. I loved this car, the service they provided and went onto buying another. This car and the Jake Kaplan dealerships were great! I was introduced to Mercedes of Portsmouth through an email and recommended to my son was looking for a SUV and had a very poor experience at another local dealership (Lynnfield). When I learned of this, I immediately contacted the Portsmouth Mercedes Dealership and Eddy Allen returned my call. Within a few hours, we were at this dealership, professionally treated by Eddy and Les Barker and felt valued as a customer...plus my son left there leasing his new SUV! Such a different experience and when his lease expired, he purchased his SUV from this dealership and again, very pleased with the respect and outcome. While I was there with my son, the 450 Cabriolet caught my attention, I went back to test drive and brought it home to share with my husband. We drove a quarter of a mile and my husband was hooked too! We are on our 2nd lease, love this car and most importantly Eddy and the entire Portsmouth Team - they are the BEST! Things happen and I have encountered a few things along the way and every single time, Eddy and his Team have resolved thing promptly and fairly. I can't imagine if I was working with that other dealership...as I am writing this, my blood pressure is still rising when I think of them! Dealerships can sell you a car and it's the positive service experience you receive during and after that matters most. I have always felt valued and respected as a customer. I also love how the Kaplan Auto Group has embodied their values along the way, through generations and growth as a Family Dealership and Brand. I have and remain a fan and want to thank you for all you do! More

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Very good customer service. All their sales and service ataff are very friendly, helpful, and accommodating. All their sales and service ataff are very friendly, helpful, and accommodating. More

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It’s all about the dealer I figure I have purchased 13 MBZs in my life. I do not have to be sold on the vehicle. I have to be sold on the dealer. New ownership brought me back I figure I have purchased 13 MBZs in my life. I do not have to be sold on the vehicle. I have to be sold on the dealer. New ownership brought me back to this dealer. I do not recall one “sales method” used in the discussion, which was very interesting. It was just a casual conversation leading to a mutually acceptible transaction. Very refreshing and relaxing experience. I’ll be back, I’m sure. More

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Great Experience at MB of Portsmouth NH Our experience at this dealership was pleasant and easy. No pressure and all of the employees that we worked with were friendly, knowledgeable and p Our experience at this dealership was pleasant and easy. No pressure and all of the employees that we worked with were friendly, knowledgeable and professional. More

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Treated like a valued customer I usually don't write reviews but in this case I had to applaud the excellent people who worked with me on the purchase of my new Mercedes, from Mike I usually don't write reviews but in this case I had to applaud the excellent people who worked with me on the purchase of my new Mercedes, from Mike Collins, who is the best GM ever, to the sales team, to the finance dept and especially to Jeremy who spent almost 3 hours explaining all the new features of my car. Buying a car should be a pleasant experience and this was more than that. Thanks to all. More

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Never a problem always a pleasure Excellent service, top quality people who are always ready to help what ever the situation. Thats the reason I've been going there for over 15 years. Excellent service, top quality people who are always ready to help what ever the situation. Thats the reason I've been going there for over 15 years. More

by bpre0 Verified Customer Verified Customer

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A great new vehicle purchasing experience!! Excellent sales process. Lesson Barker was great. We ordered a new vehicle and it was delivered as promised; time and place. I appreciate the low key Excellent sales process. Lesson Barker was great. We ordered a new vehicle and it was delivered as promised; time and place. I appreciate the low key sales approach. I wish the parking area was less congested. More

by rmalin1910 Verified Customer Verified Customer

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Service Everyone was very nice and accommodating. Many of the staff said hi to me even though I was not needing their service. I found out that Dick Marino an Everyone was very nice and accommodating. Many of the staff said hi to me even though I was not needing their service. I found out that Dick Marino and I had a friend in common. More

by MARY.WALKER Verified Customer Verified Customer

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Just a annual inspection, but still great service Easily made appointment for annual inspection on-line. Peter, as always, greeted me warmly and was very professional in completing the check-in docum Easily made appointment for annual inspection on-line. Peter, as always, greeted me warmly and was very professional in completing the check-in documents and making sure I had an opportunity to describe any issues I had with car (none). Offer of free wash was made, but rejected due to upcoming storm. Work done on time. Spent a great time speaking with Les in sales (he has sold me my last three MBs). Check out was easy; the lounge was clean (as were the bathrooms), and the Keurig was well-stocked. Great experience, as always. Dennis More

by redlego6 Verified Customer Verified Customer

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