Lewis Singleterry | Page 20

Took truck in for rear differential pinion seal leak the first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in they kept all day, got truck back with the same problem! Pinion still leaking. Called dealer again, they want us to take it back…. All I have to say is that repair service sucks! Very disappointed! More

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Salesman lied 2x. Initially he told me the dealer installed paint/fabric protection package was included in the price he quoted me. "That's one of the advantages of buying from us". I wrote this down installed paint/fabric protection package was included in the price he quoted me. "That's one of the advantages of buying from us". I wrote this down and had him look at it and verify what he said. 3 months later, he tried to add $1460 claiming he never said it was included.  He also lied about making sure I got the $1000 Costco discount even if it expired. "If I have to lower the price by $1000 I'll do it. I'll take care of you". When the rebate was about to expire he changed his story and asked me to sign the purchase contract even though the vehicle was not delivered.  This action started my GM warranty. But, I didn't receive the vehicle until 3 weeks later. Lastly, I waited 7 months to get my vehicle. Salesman told me 3 months max. The vehicle was built and ready to ship on November 24th but neither the salesman or the manager did anything to contact GM to find out why and get it shipped. I asked them to do this verbally and by email.  Zero response. I finally got the chevy customer service number and filed a complaint with GM regarding the delay. 3 days later a GM representative called me to tell me she got my vehicle loaded on the transport truck and it shipped. The salesman, manager/owner, and GM all failed at their job. The manager/owner responds to reviews like this with a pre-written responses. He is full of it. Nothing ever gets resolved. And I bet his secretary is the one posting his nonsense canned responses. It seems Mr. Singleterry doesn't give a xxxx about our complaints. The deceptive bait and switch practices have been going on for a long time from all the reviews I've read on various sites. He knows about it and I would bet you he promotes it because the only thing they care about is money. DON'T WASTE YOUR TIME OR MONEY THERE. The salesman actually had the gaul to plead with me 2x to give him a good review via the GM survey I would receive so he could get his quarterly bonus $. Good reviews are EARNED From great service! Not lies and incompetence. More

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xxxxxxxx Once they rope you in with a good advertised xxxxxxxx Once they rope you in with a good advertised deal they put on the contract all kinds of add ons. Like "paint protection" (wax) interior xxxxxxxx Once they rope you in with a good advertised deal they put on the contract all kinds of add ons. Like "paint protection" (wax) interior protection (scotchguard) and "anti-theft" which is just some metal stickers on body panels (thieves have razor blades lol) Fuzzy math lies and deception. I should have walked. Denied my an incentive but were dumb enough to write it in the paperwork-complaining to GM Financial. Once you see the "four square" and all they want to do is talk payment RUN I should have left and I am better than this. More

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