Lisa Rubendunst | Page 22

Highly disappointed. Even with appointment, waited 2 hours just to get a damaged tire replaced under warranty. - after 1 hour to deakership, 1 hour home drive. I feel pe Even with appointment, waited 2 hours just to get a damaged tire replaced under warranty. - after 1 hour to deakership, 1 hour home drive. I feel penalized in waste of my time for buying the warranty and for using a dealer with such a huge territory it cannot propery serve customers after they have sold their $60,000 sedans. Will NEVER recommend Lexus Sarasota again. Second bad experience in 2 week. First was even worse - by far. So this was not a @one off” opinion. The service agent was fine but clueless and helpless. It’s a mgt prob. No customer focus More

by Charlesc Verified Customer Verified Customer

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Always good service and never have to wait very long. Lisa was very pleasant and knowledgeable. Lisa was very pleasant and knowledgeable. More

by BENTLEYJOHNS1 Verified Customer Verified Customer

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Service was excellent, I have no. complsint. please do not request any additional information or ratings of this service. complsint. please do not request any additional information or ratings of this service. More

by JPATE007 Verified Customer Verified Customer

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Car was completed as promised and in time. Lisa is a great advisor, she ensured everything was done to my expectations. Lisa is a great advisor, she ensured everything was done to my expectations. More

by Nunya011 Verified Customer Verified Customer

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Fast and friendly service. I was in for an oil change and waited. Comfortable waiting area. I was in for an oil change and waited. Comfortable waiting area. More

by Dlally Verified Customer Verified Customer

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I take both our vehicles to Lexus of Sarasota. Outstanding personnel and the best service. Outstanding personnel and the best service. More

by WKLAW Verified Customer Verified Customer

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Lisa straightened out to snafus with your staff. So a big shout out to her. She did a great job. The price of replacing a headlight is way out of line $900 and change. Give me a break. Someone needs So a big shout out to her. She did a great job. The price of replacing a headlight is way out of line $900 and change. Give me a break. Someone needs to look into the cost basis for that replacement because it’s just not appropriate. More

by APAREDES5 Verified Customer Verified Customer

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I've been dealing with this dealership for over 15 years. It's the quality of service that keeps my business. Having consistency with personal makes it feel personal. Every one seems eager to please It's the quality of service that keeps my business. Having consistency with personal makes it feel personal. Every one seems eager to please More

by Sista1212 Verified Customer Verified Customer

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The appointment went very smoothly and tha car was actually ready before the time that was promised. actually ready before the time that was promised. More

by MARKCOACH Verified Customer Verified Customer

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Extremely friendly and very accommodating. A new service that was extremely helpful was their use of making a video of my tire to show the problem. A new service that was extremely helpful was their use of making a video of my tire to show the problem. More

by IAMWEASEL Verified Customer Verified Customer

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