Liz Card | Page 3

Service adviser, Al Bustamonte, is outstanding! Very knowledgeable and professional. What I didn’t like was the attempt at an upsale (not from Al) saying that my water pump should be changed at 60,000 m knowledgeable and professional. What I didn’t like was the attempt at an upsale (not from Al) saying that my water pump should be changed at 60,000 miles according to Honda due to severe driving, which I don’t normally do. I have NEVER had a water pump have a change out date or mileage amount. I did recently change out my 40 year old water pump on my El Camino at 85,000 miles. I usually only go to Al because of his attention to the customer. More

Report | Print

I have bought two Honda’s here and the dealership makes good on its promises even when there is a mix up in the paperwork. Likewise I bring my passport presently here for service and they are totally here good on its promises even when there is a mix up in the paperwork. Likewise I bring my passport presently here for service and they are totally here to make sure my car is serviced properly. My present service manager is Mike who I rate as excellent ! More

Report | Print

This is my first Honda purchase but doubt it will be my last. My salesperson Michael Kreuger was a pleasure to work with and answered all my questions in a very courteous and professional manner. He helped last. My salesperson Michael Kreuger was a pleasure to work with and answered all my questions in a very courteous and professional manner. He helped breeze through the buying process which was exactly what I was hoping for. Michael's a great asset to the Surprise Honda sales team. Thank you all More

Report | Print

This is a great dealership. The prices are fair. They are professional, friendly, organized. The facility is stare of the art and immaculate. My service provider told me the job would take two hours but my c professional, friendly, organized. The facility is stare of the art and immaculate. My service provider told me the job would take two hours but my car was ready 15 minutes early. Everything was explained and I was given a copy of the printout. I highly recommend them. They will not disappoint. More

Report | Print

Surprise Honda is wonderful. It is efficient, it’s staff pleasant and knowledgeable. They tell you what to expect and before the service is over, they tell you what they’ve found, if anything, and the price pleasant and knowledgeable. They tell you what to expect and before the service is over, they tell you what they’ve found, if anything, and the price for fixing. I am very happy with the exemplary service here. More

Report | Print

Was a great experience. Our salesman Bob Janusz was fantastic and very through. I highly recommend Surprise Honda. Great dealership, clean, friendly and very outgoing. fantastic and very through. I highly recommend Surprise Honda. Great dealership, clean, friendly and very outgoing. More

Report | Print

Great experience Zachary and Evan were very knowledgeable and helpful as well as Alex in finance. Thank you for helping us find the perfect car. and helpful as well as Alex in finance. Thank you for helping us find the perfect car. More

Report | Print

Bobs great. I love my new Honda CRV. Bob explained everything and showed me all the different controls. He set up my phone for me. everything and showed me all the different controls. He set up my phone for me. More

Report | Print

absolutely disgusting behavior. rudest dealership i have gone too by far. complete liars and extremely disrespectful. Nolen Right (Wright?) was the rudest sales manager i have spoken with. promised me $1300 gone too by far. complete liars and extremely disrespectful. Nolen Right (Wright?) was the rudest sales manager i have spoken with. promised me $13000 out the door for the car i was interested. after promising me a price, he proceeded to run my credit and bring back the contract stating he could not sell the car for any less then $16000 and lied saying he never agreed with $13k, even though he signed a paper agreeing to it. he then proceeded to scream and yell about how we were wrong and he “never agreed to $13k, even though he signed agreeing he’d accept it. overall, terrible experience and i would not recommend this dealership to anyone. don’t waste your time people! More

Report | Print

David McKee is my service advisor and has been for a very long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend as well as my favorite Service Advisor. I think the best Surprise Honda has. More

Report | Print