Logan Mims | Page 2

Don Davis Nissan responded

Thank you for your kind words and for recognizing our efforts to protect and repair your vehicle. We’re glad we could go above and beyond to meet your needs. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance, please don’t hesitate to reach out. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

We sincerely apologize for your recent experience and appreciate your feedback. We strive to provide quality workmanship and clear communication, and we're sorry we fell short. Your concerns about the solution offered are important, and we would like the opportunity to address them directly. Please contact us at your earliest convenience so we can work towards a satisfactory resolution. Thank you for bringing this to our attention. Best, Don Davis Nissan 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and positive feedback. We are glad to hear you found our team friendly and helpful. We look forward to assisting you again when you're ready to buy another car for your kids. Your satisfaction is important to us, and we appreciate your trust in our dealership. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3 @comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your positive feedback on all of our service team members! We're thrilled to hear that you have no complaints and that our staff has been great. Your satisfaction is our top priority, and we appreciate your kind words. If there's anything else we can do to enhance your experience, please let us know! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you, Denny Venn, for your wonderful review! We're thrilled to hear that our service department effectively diagnosed and replaced the hood release mechanism of your Nissan 370 Z. It's great to know that the hood now closes, opens, and stays closed easily. We appreciate your kind words about Damarcus and our team's professionalism and patience. Your satisfaction is our priority, and we look forward to serving you again in the future! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

We appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

Don Davis Nissan responded

Hello Laneidal, Thank you for your kind words about Logan! We're thrilled to hear that he was knowledgeable and courteous throughout your experience. Providing excellent service is our priority, and we appreciate your feedback. We look forward to welcoming you back in the future! Shay Jackson Don Davis Nissan OLM/ Owner Loyalty Manager SJackson@comeseeclay.com

Don Davis Nissan responded

Hello Boyoliva, Thank you for sharing your experience. We sincerely apologize for the delay you encountered during your appointment and for feeling overlooked while waiting. It’s concerning to hear that our service team prioritized other customers, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve our service for all customers, regardless of vehicle make. We hope to provide you with a better experience in the future. Don Davis Nissan

Don Davis Nissan responded

Hello J Hudson, Thank you for your positive feedback! We're thrilled to hear that Logan was able to help you efficiently and professionally. Our team strives to resolve issues in a timely manner, and it's great to know we met your expectations. We appreciate your recognition of Logan's efforts, and we look forward to assisting you again in the future. Don Davis

Don Davis Nissan responded

Hello Hammjm, Thank you for your feedback. We're sorry to hear about your disappointing experience with our customer service. We strive to provide excellent support, and we regret that you felt the need to approach our representatives yourself. Your insights are valuable to us as we work to enhance our service. We appreciate your rating and hope to improve your experience in the future. Don Davis Nissan