Lonnie Contreras Jr.

I brought my mom car in for her. I had made a 1pm appointment. for a simple oil change. I did not think it would take so long with an appointment. It took over 1hr and 30min for a I had made a 1pm appointment. for a simple oil change. I did not think it would take so long with an appointment. It took over 1hr and 30min for an oil change. Although the staff was courteous it seem like they wasted a lot of my time trying to sell me things. I told them from the start i did not want anything just an oil change. After an hour and a half I had to ask if my car was done. Then they finally brough it out. When the pulled my car up. I walked up from behind and go in to the drivers door. I did not notice until i left the the was damage to the driver mirror. The cover was knocked off and later found in the car wash. The dealer ship did fix it but this is something I feel who ever drove it through the car wash should have known the cover came off. Nothing was said, and again I did not notice until after I left. Next time I know to walk around the care after getting it serviced. This experience was awful. An hour and a half for an oil change, with an appointment and damage to my care that i was not advised of. More

by ETRUELAS Verified Customer Verified Customer

Report | Print

It was bought in for a recall so that was it. The car was gone for over 2 hours for the service. The car was gone for over 2 hours for the service. More

by TOGAFF1 Verified Customer Verified Customer

Report | Print

My service manager was polite and attentive. It looks like they were able to solve the problem. It looks like they were able to solve the problem. More

by JKARBER0 Verified Customer Verified Customer

Report | Print

I had my car in for regular service. Lonnie Contreras took time to explain the issues I was experiencing with my GPS and other issues I experience with Lane Assist etc. He's very patie Lonnie Contreras took time to explain the issues I was experiencing with my GPS and other issues I experience with Lane Assist etc. He's very patient with a positive and joyful personality. Never showed any problem with me asking questions. I'm a senior and he's very kind and personable. Whenever I'm in service, my vehicle is taken care of in a very timely manner. I'd recommend Freeman Toyota and Lonnie Contreras to family and friends for quality service. 10 stars!!! More

by MBINION65 Verified Customer Verified Customer

Report | Print

I have never had a bad experience at Freeman. Their customer service is great. Lonnie helped me out this most recent visit and made the experience quick and easy. Their customer service is great. Lonnie helped me out this most recent visit and made the experience quick and easy. More

by LEDWARDS508 Verified Customer Verified Customer

Report | Print

Good Job, everone was helful. They told me what I need to do next and how to get the best deal. They told me what I need to do next and how to get the best deal. More

by MICKEYDSTEWART Verified Customer Verified Customer

Report | Print

I really feel comfortable bringing my car here and that I will be treated fairly will be treated fairly More

by DWYONEWASHINGTON Verified Customer Verified Customer

Report | Print

Always fast, courteous and as promised. Highly recommend this dealership and service for your Toyota. Highly recommend this dealership and service for your Toyota. More

by SRK1965 Verified Customer Verified Customer

Report | Print

I had a good experience getting my tires rotated and oil changed. I went very early in the morning and it was very fast. changed. I went very early in the morning and it was very fast. More

by LINDZKAY2504 Verified Customer Verified Customer

Report | Print

our service advisor, Lonnie, was professional, courtesy, and went above and beyond. he would be a reason we would but another Toyota. and went above and beyond. he would be a reason we would but another Toyota. More

by SYLEEMD Verified Customer Verified Customer

Report | Print