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Lonnie Contreras Jr.
152 Reviews
Hi, my name is Lonnie. I am a customer focused service advisor with a strong track record in customer problem solving. I specialize in delivering efficient solutions and building positive client relationships for optimal service department success. I look forward to serving you.
Read moreDealership Experience
1 yr, 8 mos
Specialties & Trainings
COMMUNICATION
PROBLEM SOLVING
HEALTH AND FITNESS
152 Reviews
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152 Reviews of Lonnie Contreras Jr.
August 07, 2025
I wanted to reach out and share my recent experience during a service appointment, as it left me very frustrated and disappointed—especially as someone who also works in sales and values customer relati during a service appointment, as it left me very frustrated and disappointed—especially as someone who also works in sales and values customer relationships. When I called to schedule, I was told the service (oil change and inspection) would take about an hour. I adjusted my lunch break accordingly and drove in, hoping to have it handled efficiently. When I arrived, it took a few minutes for someone to assist me—not a problem—but I was immediately hit with a list of upsell recommendations. I politely declined, but the way it was handled made it clear that your team is incentivized heavily on upselling. As a salesperson myself, I know the difference between adding value and simply pushing extras. This did not start things off on the right foot. Once in the waiting area, I waited an hour and 30 minutes before sending a message for an update—no response. About 10 minutes later, someone who was not my advisor informed me the car was ready. I paid and left. As I got on the freeway, I immediately noticed my car didn’t sound right. I turned around and returned to the service desk. A porter greeted me and asked who my advisor was. I popped the hood myself and quickly saw the air box was left wide open and the air filter was completely missing. Eventually, my advisor came over and casually asked how everything went. I told him I was missing a filter. He simply said, “What?” and walked away. A few minutes later, the technician returned with a dirty air filter—possibly mine, but I had no way to verify—and reinstalled it without explanation or offer of a clean replacement. Mistakes happen. But what really upset me was the lack of accountability and basic customer care. After an hour and a half wait, poor communication, and being aggressively upsold, my car was returned to me incomplete and potentially unsafe. Had I not trusted my instincts and turned around, I could’ve driven for quite a while without a filter—potentially damaging my engine. At the very least, I expected someone to say, “This is on us—here’s a clean filter for the inconvenience.” Instead, I got a half-hearted apology and a used part. As someone who understands the importance of customer experience, I urge you to review this situation seriously. Right now, I feel less like a valued client and more like someone whose trust was taken for granted. Thank you for your time and consideration. Ryan More
by RYANTMONTGOMERY
Verified Customer
August 01, 2025
July 23, 2025
Good customer service. Services are provided and completed in a timely manner. The complementary car wash offer at the end of service is awesome! Services are provided and completed in a timely manner. The complementary car wash offer at the end of service is awesome! More
by TAYOCOLLINS8
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