Loren Derry | Page 4

Loren was great as well as a young man I believe his name was Jerrod. I was looking at a new jeep which I couldn't afford but he came over and spent some time with me explaining how everything worked. I wi was Jerrod. I was looking at a new jeep which I couldn't afford but he came over and spent some time with me explaining how everything worked. I will be asking for him when I buy my next car. More

by KRUEGERTI Verified Customer Verified Customer

Report | Print

Very helpful great people. Henkel auto is my go to dealership in battle creek. Thank you Henkel auto is my go to dealership in battle creek. Thank you More

by ROBERTERICK72 Verified Customer Verified Customer

Report | Print

We are very disappointed. Our 25 yr old daughter paid for a 2022 Jeep Cherokee in cash, including a "dealer prep fee of $899" for a total of over 32k. When we picked up the Our 25 yr old daughter paid for a 2022 Jeep Cherokee in cash, including a "dealer prep fee of $899" for a total of over 32k. When we picked up the vehicle, it was on fumes (barely enough gas to make it to the gas station) and 2 packages of opened, very old pretzels in the center console. You would think after you pay that much for a vehicle, you could put some gas in it and clean it out. When Loren, the salesman, sent us an email to recommend him and the dealership to others, we let him know our thoughts on the process and his reply was only "I guess we dropped the ball" Wow. Ok. That really cemented our feelings about the dealership. What kind of response is that?!!! NEVER going back and thank you for giving our young daughter a lesson in sleazy used car salesmen and how the world works. Shame on you for not making things right with her. Buyer beware. More

by JEFFSHAVALIER Verified Customer Verified Customer

Report | Print

As always a great experience. Loren is a great salesman who seams to care about his customers. Loren is a great salesman who seams to care about his customers. More

by AASHLEY01 Verified Customer Verified Customer

Report | Print

Loren was able to find the answer to my question about my Jeep's performance in a timely manner. Jeep's performance in a timely manner. More

by OKAY807 Verified Customer Verified Customer

Report | Print

Top notch service. I was taken care of so well. Thank you for such kindess! I was taken care of so well. Thank you for such kindess! More

by NEVERAGAINMEL Verified Customer Verified Customer

Report | Print

Great experience with staff and easy to reach with questions and follow-up. We would use again. questions and follow-up. We would use again. More

by MULLINSK Verified Customer Verified Customer

Report | Print

The dealership is clean, exciting and very efficient and we cannot wait to continue business with the staff there. I was treated very well and they were extremely thorough. we cannot wait to continue business with the staff there. I was treated very well and they were extremely thorough. More

by JEREMIAHSPENCER78 Verified Customer Verified Customer

Report | Print

This is the second vehicle we have purchased from Henkel working with Loren Derry. Thanks so much! working with Loren Derry. Thanks so much! More

by TWILDE1415 Verified Customer Verified Customer

Report | Print

Loren was very nice. I had a CD stuck in the trade in. He made sure I got it back. I was very “scatterbrained “ on the day of the sale-couldn’t find any documents for my I had a CD stuck in the trade in. He made sure I got it back. I was very “scatterbrained “ on the day of the sale-couldn’t find any documents for my trade in. He was very patient with me. He took the time to answer my questions even a week later. More

by BEATY.DEBORAH Verified Customer Verified Customer

Report | Print