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Lorena Thurston

Overview Reviews (15) Inventory (238)

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Lorena Thurston

Lorena Thurston | Page 2

Client Advisor

Gebhardt BMW

4740 Valmont Rd
Boulder, CO 80301

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4.9

15 Reviews

Overview Reviews (15) Inventory (238)

Dealership Experience

1 yr, 6 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

Spanish

4.9

15 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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15 Reviews of Lorena Thurston

April 08, 2025

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Gebhardt BMW’s professionalism and attention to detail was very appreciated during the purchase of my new 2025 BMW X5 50e. Strongly recommended! was very appreciated during the purchase of my new 2025 BMW X5 50e. Strongly recommended! More

by JeepWranglerGuy

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nela Miocevic , Greg Jones, Lucy Smith, James Yelvington

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Apr 08, 2025 -

Gebhardt BMW responded

Did a new BMW turn your head and take you away from your Jeep Wrangler? Congratulations on your new 2025 BMW X5! We hope you enjoy the new ride. Thanks for giving us the opportunity to sway you in a new direction!

April 01, 2025

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Dealership was clean and organized. The entire process of buying was easy and stress free. The entire process of buying was easy and stress free. More

by j.austin0407

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lucy Smith

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Apr 02, 2025 -

Gebhardt BMW responded

Congratulations on your new BMW! We appreciate you noticing our well-run and clean dealership. We'll make sure it's always up to our high standards. Thanks for letting us know about your smooth car-buying experience! If you need any further assistance, we're here for you.

March 25, 2025

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Employee Rating

This was a pleasant and relaxed process of car buying. I appreciate the low pressure atmosphere. I appreciate the low pressure atmosphere. More

by PALMERSARAH18

Verified Customer

Recommend Dealer

Yes

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Mar 25, 2025 -

Gebhardt BMW responded

Congratulations on your new BMW, Sarah! Car buying should be relaxing and productive, and we're pleased that was the outcome of your experience. Enjoy your new vehicle, and please let us know if you'd like to add any accessories. We'll be happy to help you. Thank you!

March 17, 2025

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Employee Rating

Little disappointed with the service department. They hardly ever answer the phone. Than when you ask a question about your car as you are a new owner they say call the genius rather than answer They hardly ever answer the phone. Than when you ask a question about your car as you are a new owner they say call the genius rather than answer it. My last car was a Honda. They should talk to them about Customer Service. Bo, GM was a life saver. He answered my questions. 👍 More

by jlbasnett

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Shane Wyttree , Kenton Hamel, Tomaso Lamanna

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Mar 18, 2025 -

Gebhardt BMW responded

We wish you the best of luck with your new BMW! While we're happy about your new purchase, we're disappointed to read that our customer service hasn't been up to your expectations. We take feedback from customers seriously and will be keeping this in mind to make improvements. Thanks for letting us know! If you'd like to discuss this with our General Manager, please get in touch with Greg Jones at gjones@gebauto.com. Hope to see you at a future appointment!

February 08, 2025

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Thanks to Lorena for the great experience purchasing my BMW X5. We were able to complete a test drive during a snow storm and review all the features and details in the car inside the dealership to stay w BMW X5. We were able to complete a test drive during a snow storm and review all the features and details in the car inside the dealership to stay warm! I would certainly recommend Gebhardt and Lorena. More

by frpayne45

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Myles

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Feb 10, 2025 -

Gebhardt BMW responded

Congrats on your new BMW X5! Amazing choice! Its 375 standard horsepower makes for perfect adventuring, and we hope you enjoy it. On behalf of Lorena and all our team, thanks for choosing Gebhardt BMW.

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