Lou Baca

Derek and Josh were very helpful in answering my questions as they were earlier. They are both very helpful in helping me understand the new features our car. questions as they were earlier. They are both very helpful in helping me understand the new features our car. More

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Lou does not represent the level of service I've experienced at Lexus Speedway in the past. He questioned that validity of an ongoing issue I've had with Carplay (Siri goes into a loop when I try to experienced at Lexus Speedway in the past. He questioned that validity of an ongoing issue I've had with Carplay (Siri goes into a loop when I try to send a text) because he'd never heard of it. He then suggested that I should call Lexus Corporate and complain. After I got my car back, one of the door lock features wasn't working the same and when he tried to talk me through it, he became rude and suggested I bring the car back in. (A friend later told me how to fix it myself.) After another friend recommended her service advisor at Lexus Auto Mall, I schedule a visit and they ultimately resolved the Siri issue -- after I'd been told repeatedly by your IT advisor that it was an ongoing problem that Lexus was working on. Yes, it was a Lexus software issue which the Auto Mall techs were able to fix. More

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Shawn has been a trusted service advisor for our family cars over the past 15 years. He is a professional, knows Lexus vehicles inside and out, and I have come to depend on his trusted advice. Great guy cars over the past 15 years. He is a professional, knows Lexus vehicles inside and out, and I have come to depend on his trusted advice. Great guy that sets the bar high and is a great example of Lexus at its best! Chris More

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