Louis Phan

I would like to thank Jose, Andrew, Alex, Ray and Logan for all their help. They all made the experience wonderful and easy without ever making it feel forced, rushed or that I was just a number. I’m excit for all their help. They all made the experience wonderful and easy without ever making it feel forced, rushed or that I was just a number. I’m excited to be a part of the family now and look forward to bringing my car in for service and maintenance as needed. More

by ADAM.B.CINTRON Verified Customer Verified Customer

Report | Print

Absolutely the best experience I ever had any dealership. Team at Niello is awesome. The Dealership is clean, and comfortable. Andrew was fabulous, we got to know each during the process and it helps that we Team at Niello is awesome. The Dealership is clean, and comfortable. Andrew was fabulous, we got to know each during the process and it helps that we had somethings (photography) in common. More

by DENNISTYLERPHOTO Verified Customer Verified Customer

Report | Print

Ray was amazing. No pressure and made frequent calls to keep us updated on the release/arrival of the 2025 ID Buzz, Louis helped us choose which ID Buzz from the inc No pressure and made frequent calls to keep us updated on the release/arrival of the 2025 ID Buzz, Louis helped us choose which ID Buzz from the incoming inventory. He also kept us informed on the progress of the arrival, clearing customs and final pick up at Niello. Stephen went over all the features of the vehicle and set up my VW app and my Electrify America account. Matt was very respectful to our needs for repairs on the side window and kept us informed when the parts would arrive and reached out to set up service once the parts arrived. Transportation was set up for me when needing service. Niello also delivered my vehicle to my home once the repair was completed. More

by CHRISIOAK Verified Customer Verified Customer

Report | Print

We returned the this dealer because of a prior great experience. We value VW cars. experience. We value VW cars. More

by MIKEJULIESTANIS Verified Customer Verified Customer

Report | Print

Great experience. Jose took the time to listen to what we wanted and was patient with us. Jose took the time to listen to what we wanted and was patient with us. More

by KATIEAROBERT Verified Customer Verified Customer

Report | Print

Everyone took good care of me. Car buying can be stressful but the entire team was terrific. Car buying can be stressful but the entire team was terrific. More

by MAMEYER4020 Verified Customer Verified Customer

Report | Print

I've had an outstanding experience at the Arden location. The team is truly amazing—always helpful and consistently going above and beyond to take care of their guests. This is my second Volkswagen, and I co The team is truly amazing—always helpful and consistently going above and beyond to take care of their guests. This is my second Volkswagen, and I couldn't be happier. I refuse to go anywhere else because Arden offers the best customer service and always delivers exceptional care. More

by REHNAZALI Verified Customer Verified Customer

Report | Print

Delivered as promised. I drove from the Bay Area and appreciated having the verbal details made over the phone match reality when I arrived. I drove from the Bay Area and appreciated having the verbal details made over the phone match reality when I arrived. More

by DAVEABRIGGS Verified Customer Verified Customer

Report | Print

process was fast and professional but i would have liked to pick the finance companies. to pick the finance companies. More

by ANTONIO4RED209 Verified Customer Verified Customer

Report | Print

Process was fast and easy. Great group, great service, great people. I would recommend Niello to anyone. Great group, great service, great people. I would recommend Niello to anyone. More

by CTWICKS Verified Customer Verified Customer

Report | Print