Louis Phan
Louis Phan at Niello Volkswagen

Louis Phan

General Sales Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
48 Reviews
4.9

48 Reviews

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48 Reviews of Louis Phan

September 05, 2025

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Employee Rating

Professional Knowledgeable Accommodating…delivered the car for me Friendly I look forward to doing business in the future More

by Pboomerx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Logan Koss, Pleajur Bryant

Sep 05, 2025

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com

August 19, 2025

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It lists Andrew but Jordan was who actually assisted me and he was phenomenal. The process was quick and easy. I wasn’t jerked around and everyone stayed within my limitations without any pressure. Highly More

by MONICA H
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann, Andrew Hammond , Jordan

Aug 19, 2025

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Russo General Manager srusso@niello.com

July 31, 2025

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I had to get my windshield replaced. I dropped off my car at 10:00 am. Brandon helped me with everything. He made the drop-off process simple and seamless. The only hiccup was when I was More

by parsa
Service Price Transparency
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Recommend Dealer
Yes
Jul 31, 2025

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 31, 2025

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Everyone was great. We leased a new ID.4. They made the whole process very easy and we got a great deal. More

by parsa
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Jul 31, 2025

Niello Volkswagen responded

Thank you so much for choosing Niello Volkswagen! Please let us know if we can be of any more assistance. Scott Russo General Manager srusso@niello.com

July 27, 2025

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The Niello organization is world class in every way. Buying a vehicle here involves mutual respect, knowledge and a real commitment to customer service. Simply outstanding! I drive 90 miles to buy here. More

by TESOFFICE2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Khaled Jamal

Jul 27, 2025

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Russo General Manager srusso@niello.com

July 26, 2025

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Very mooth and easy procces from start to finish. Louis provided Great communication and made a deal with worked. Highly recommend. Thanks Louis and pleajur More

by cdulay90
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Pleajur Bryant

Jul 27, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo General Manager srusso@niello.com

July 21, 2025

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Jose was excellent in customer service! He made the car-buying experience smooth, professional, and enjoyable. I truly appreciate his knowledge, patience, and dedication." More

by HEIDEELOPEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano

Jul 21, 2025

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

June 30, 2025

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I would like to thank Jose, Andrew, Alex, Ray and Logan for all their help. They all made the experience wonderful and easy without ever making it feel forced, rushed or that I was just a number. I’m excit More

by ADAM.B.CINTRON
Sales Price Transparency
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Recommend Dealer
Yes
Jun 30, 2025

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Russo General Manager srusso@niello.com

June 21, 2025

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Employee Rating

Absolutely the best experience I ever had any dealership. Team at Niello is awesome. The Dealership is clean, and comfortable. Andrew was fabulous, we got to know each during the process and it helps that we More

by DENNISTYLERPHOTO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 21, 2025

Niello Volkswagen responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

June 18, 2025

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Employee Rating

Ray was amazing. No pressure and made frequent calls to keep us updated on the release/arrival of the 2025 ID Buzz, Louis helped us choose which ID Buzz from the inc More

by CHRISIOAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Matthew Wirth , Stephen Richardson

Jun 18, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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