Luis Cruz

Comfortable no pressure care purchase. Treated with kindness and respect. Everything explained in a manner I could understand. This is how car buying should be. Treated with kindness and respect. Everything explained in a manner I could understand. This is how car buying should be. More

by avoci2 Verified Customer Verified Customer

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I recently purchased a used truck here at Murgado Ford. My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the 172 ford inspection, I have yet to receive that form. After a few days of driving my truck the check engine light came on. I went to Murgado to figure out what was going on. When I purchased the vehicle I was given a 6 month warranty to cover issues with the vehicle. They were originally going to charge me for the inspection, but after a conversation of how I have only had the car for 2 weeks and lights are popping up, they decided to waive the inspection fee. They found that the Evap sensor needs to be replaced and the airbag sensor. This is going to cost almost $4k in which they said they will not be covering because it is not a "major engine issue." With a damaged Evap I can't get my car smogged and a faulty airbag sensor can become dangerous for obvious reasons. If they had done the 172 inspection in which they still have not given to me, these issues would have come up & most likely would have been addressed prior to placing the vehicle for sale. The salemans I worked with when buying the truck was awesome and I have no complaints with him, I have an issue with those in a higher position than him refusing to fix their mistake. Be mindful shopping here. More

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Kind and attentive and friendly service. I felt like a human being and not just someone purchasing a car. Able to answer all my questions and concerns. Service department always friendly and I felt like a human being and not just someone purchasing a car. Able to answer all my questions and concerns. Service department always friendly and keep you up to date on progress. More

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Overall good sales experience. Had the typical price negotiations so that was normal. Vehicle selection was great, seemed to have plenty of what we were looking for in every color. Had the typical price negotiations so that was normal. Vehicle selection was great, seemed to have plenty of what we were looking for in every color. Only issue would be vehicle knowledge, a few features they were not sure of and didn't know what it was equipped with. More

by police1650 Verified Customer Verified Customer

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Always a pleasure, surprised to know how many points I had. Used them on my oil change. had. Used them on my oil change. More

by richard.rene.trejo Verified Customer Verified Customer

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They were pretty quick, patient, and knowledgeable for my questions for first time car buying. Exceptional service! questions for first time car buying. Exceptional service! More

by sofiareyes678 Verified Customer Verified Customer

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Luis is very professional and courteous. Looking forward to doing more business with him in he future! Looking forward to doing more business with him in he future! More

by Tahj.Mcdaniel Verified Customer Verified Customer

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