Luis Hemandez

Stopped in for my semi annual oil change and tire rotation. Mike in service was friendly as always, truck was taken care of in a timely fashion. I always choose them for maintenance, in these newer rotation. Mike in service was friendly as always, truck was taken care of in a timely fashion. I always choose them for maintenance, in these newer vehicles, never know when a software update is coming, or if there is a technical service bulletin out. Wilde always keeps me up to date. More

Report | Print

They were very polite and updated my profile in computer because wasn’t done on previous visit.Oil change because wasn’t done on previous visit.Oil change More

Report | Print

The job was done in timely fashion and I was happy with the whole experience the whole experience More

Report | Print

My oil change and tire rotation went well. Quick, with little waiting. The gentleman who handled me was polite and efficient. My only complaint is that weeks ahead of my appointment I tr Quick, with little waiting. The gentleman who handled me was polite and efficient. My only complaint is that weeks ahead of my appointment I tried to purchase an oil change/ tire rotation bundle, but my calls were not answered. The website gave no direction. So, I had to buy the oil change and rotation without the bundle discount. Communication in this regard should be better. More

Report | Print

I am extremely satisfied with all my service there. I can always get a live person and not just A.I. that is important to me.All staff has been polite, knowledgeable and respectful. Keep up the great I can always get a live person and not just A.I. that is important to me.All staff has been polite, knowledgeable and respectful. Keep up the great service. It's hard to find. More

Report | Print

Loved the video follow up text, very nice touch to the service, thank you for everything service, thank you for everything More

Report | Print

Wilde Chrysler Jeep Dodge Ram was thourogh on their inspection of my vehicle which in my opinion was a step above what was expected. Very pleased inspection of my vehicle which in my opinion was a step above what was expected. Very pleased More

Report | Print

There took good care of my concerns and needs. Mike went above and behind along with the rest of his staff. Mike went above and behind along with the rest of his staff. More

Report | Print

I have bought my last 4 cars from this dealership, that should say it all should say it all More

Report | Print

This rating is not for the sales side of the dealership, but the service department. If possible, I'd give this department a minus star rating. My second disappointing experience to date at this place. Not but the service department. If possible, I'd give this department a minus star rating. My second disappointing experience to date at this place. Not to return. I brought my Jeep Wagoneer in for an engine issue, overheating. It took two days to evaluate the cause: a faulty thermostat, a known issue due to cheap plastic parts. Friday afternoon, of course I had to initiate the call, I was told that the part is in stock and vehicle would be ready on Monday. Monday went without a call. I called back on Tuesday, my advisor was not in, and I was told someone else would check for me and call back. On Wednesday, I called the service department again. No call back. Then I reached out to the sales department (Lukas), thinking the sales side would be interested in hearing about the poor performance on the service side of things. That didn't do any good either. I followed up with the service manager, pleading for some information and an update on my vehicle. His response was, "the technician is working on it and will let us know when it is done", no update on WHEN IT WILL BE DONE. Throughout this whole ordeal, I received two callbacks, one was to say "the part is hard to install" and "we had other emergencies", and finally, a text message on Friday afternoon telling me the vehicle is ready for pickup. 5 days after it was promised, for a job that takes 1.5 to 3 hours, depending on the experience of the technician. Mine must have been in diapers. More

Report | Print