Luis Rempala

I had gone to Fox Ford for factory recall service & received good service. It is now owned & operated by Murgado Ford of Chicago. Today, their service & communication were subzero. Their communicatio received good service. It is now owned & operated by Murgado Ford of Chicago. Today, their service & communication were subzero. Their communication updates were sporadic, and even an inaccurate estimate of costs for possible "needed" repair. The total check-up for 60,000 miles was to take around 90 minutes and cost about $1,611 before taxes. I finally went to locate my "person" after waiting over FIVE HOURS, and the total cost was $1,874.52. I foolishly agreed to a couple of add-ons that totalled an additional $558.38. They NEVER said that they charge an additional 3.3% for paying with a credit card, but they would not have an additional charge if I paid with my debit card, or I presume, with cash. More

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