Lurie Keener
Lurie Keener at Westside Lexus

Lurie Keener | Page 9

New Car Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
159 Reviews

I have been in the Sales Auto Industry with one goal in mind, to make customers car buying experience a pleasurable one. I believe that if they have someone who is knowledgeable of the product and more concerned with their needs, it will result in a happy consumer purchasing what they were looking for from someone who cares about them.

5.0

159 Reviews

Write a Review

Dealership Experience

11 yrs, 11 mos

Industry Experience

35 yrs, 5 mos

Specialties & Trainings

New Cars

159 Reviews of Lurie Keener

December 18, 2021

Dealership Rating
Employee Rating

great customer service that provides the best buying experience of a vehicle that I have experienced More

by SONYABUSH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2021

Westside Lexus responded

Thank you for the lovely feedback! We're so happy to hear your buying experience went so well. Please let us know if there is anything else we can help you with down the road. Take care! - The Westside Lexus Team

December 08, 2021

Dealership Rating
Employee Rating

Great people with Good service thank you sales and service @Westside Lexus. I will be back. More

by javardunbar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau , Kathleen Arms

Dec 08, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

October 17, 2021

Dealership Rating
Employee Rating

We loved the kindness and respect from the entire staff. We felt comfortable and secure in making a big purchase. The coke and coffee machine was a big plus too! More

by Laceyreed231
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lupe Guzman, JT Teodoro

Oct 17, 2021

Westside Lexus responded

We are always happy to help you out, Lacey. Thank you so much for supporting Westside Lexus and congrats on your new car! Let us know if you need anything down the road.

Oct 17, 2021

Laceyreed231 responded

....

September 21, 2021

Dealership Rating
Employee Rating

Generally pleasant staff. Coordination between departments was sluggish with excessive waiting at times while working through a scheduled appointment to buy-out my lease. More

by gsurber
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Sep 21, 2021

Westside Lexus responded

Thank you for reviewing us! We are always looking for ways to better the customer experience, and we apologize for your visit taking longer than we anticipated. I assure you that we will use this feedback to improve our efficiency moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

September 04, 2021

Dealership Rating

Very good, my experience was good, I got all my questions answered. Joey was very informative. I highly recommend him as a sales guy due to his knowledge More

by amanisa89
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard

Sep 07, 2021

Westside Lexus responded

Thank you for the excellent feedback and for trusting us with your vehicle-buying needs! Safe travels, from the whole Westside Lexus team - and come back again next time!

August 23, 2021

Dealership Rating
Employee Rating

Westside Lexus should be able to keep tract of exactly where their inventory is located. The sales person shouldn’t have to guess where the cars are parked. More

by Mcooper4940
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2021

Westside Lexus responded

Thank you for allowing us the chance to earn your business. I appreciate this feedback and will speak with my team to address this issue. If there is anything further that I can do to assist you, please give me a call. James Breaux - General Sales Manager - 1 (281) 558-3030

August 16, 2021

Dealership Rating
Employee Rating

Difficult to communicate with sales and finance people. Main number- no answer. Finance people- no answer absent. Called a dozen times, no answer. Who’s in charge. Many employees, few with ability to rea More

by gducote
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shannon George, Christian Davidson , Nam Pham

Aug 31, 2021

Westside Lexus responded

I want to apologize for the trouble you've had connecting with our team. It's important that we're available to assist you with your automotive needs, and that we are responsive to your calls and I'm sorry your experience didn't reflect that. If you are still in the process of your vehicle search I would love to personally assist. Feel free to reach out to me directly. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 04, 2021

Dealership Rating
Employee Rating

Professionalism of sales (Lurie) and financial staff, Manuel Gomez was welcomed. Both were very knowledgeable about their area of expertise. Didn’t feel the high pressure characterized by the profession. More

by brendalclayton
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez

Aug 04, 2021

Westside Lexus responded

Thanks for the great review of Westside Lexus! We're pleased that our team was welcoming and knowledgeable. Thank you for your business!

July 29, 2021

Dealership Rating
Employee Rating

A b c d e f g h j k l m n o p q r s t u v w x y z More

by bquangng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Westside Lexus responded

Thank you for the five-star review and for choosing Westside Lexus!

June 18, 2021

Dealership Rating
Employee Rating

Best dealership in town. Excellent customer service. The entire buying experience was great. What really impressed me was the showroom and the massive clean area for servicing my car. More

by spetrosinohouston
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Jun 18, 2021

Westside Lexus responded

Thanks for the great review! We would argue that Westside Lexus has the best customers in town. We really appreciate your feedback about the showroom - thank you so much!

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