MARCUS WASHINGTON

Covert Buick GMC Bee Cave responded

Thank you so much for this incredible review. We are truly honored to know that your experience with Marcus Washington and our team at Covert Buick GMC Bee Cave has earned your loyalty. Putting our customers first is always our top priority, and it is wonderful to hear that you felt listened to and supported throughout the process of finding the right vehicle at the right price. Your kind words mean a great deal to us, and we look forward to continuing to provide you with the same excellent service for many years to come.

Covert Buick GMC Bee Cave responded

Thank you for sharing such a wonderful review. We are thrilled to know that our team at Covert Buick GMC Bee Cave made your online purchasing experience seamless and that all of your questions were answered with care and attention. Hearing that you plan to return means the world to us, as building lasting relationships with our customers is what we value most. We truly appreciate your trust and look forward to welcoming you back for future visits.

Covert Buick GMC Bee Cave responded

Thank you for sharing your perspective. While we certainly accept cash, it is no longer the most beneficial option for our business. In many cases, manufacturers or banks provide incentives tied to financing, and many of our customers choose to take advantage of those offers short term and then use their cash to pay off the loan. What was not mentioned is that while you were negotiating and attempting to significantly reduce the price, another buyer recognized the value of the vehicle at the advertised price and chose to move forward. You had the same opportunity to secure the vehicle, but the process was made more difficult by the back and forth. We understand your frustration, but we remain committed to being transparent and fair with every customer while ensuring vehicles are available on a first-come, first-served basis.

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for recognizing both Duane and Marcus. We’re thrilled to hear that the window tinting exceeded your expectations and that Duane and Marcus provided such a positive and welcoming experience. They truly represent the level of care and service we strive to deliver every day. We’ll be sure to share your feedback with them, and we thank you for always choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re so glad to hear that Marcus, Mike, and the rest of our team delivered great service and made a positive impression. We’ll be sure to pass along your kind words to them. We truly appreciate your feedback and thank you for choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you so much for your incredible feedback! We’re absolutely thrilled to hear that Marcus and John provided you with the kind of white-glove service we pride ourselves on at Covert Buick GMC Bee Cave. It’s wonderful to know that Marcus’s communication, honesty, and commitment to putting your needs first made such a positive impact — even during a busy time, making you feel like our only customer is exactly what we aim for. We’re also glad to hear John helped make the finance and trade-in process smooth and easy. Your trust and willingness to drive nearly two hours to work with us truly means the world. We’re so grateful to have earned your business and look forward to being your dealership for life. Enjoy that perfect truck, and thank you again for choosing Covert Buick GMC Bee Cave! 🚗👏

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that working with Mr. Washington was such a positive experience. At Covert Buick GMC Bee Cave, we strive to provide excellent service in both sales and service, and it’s wonderful to know you plan to return. We truly appreciate your trust and look forward to assisting you again in the future! 🚗👏

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that you had an awesome experience at Covert Buick GMC Bee Cave. Marcus is truly an outstanding member of our team, and we’re proud that he made such a great impression during your visit. We appreciate your support and look forward to helping you with all your automotive needs in the future!

Covert Buick GMC Bee Cave responded

We’re so glad to hear your truck is running great again! Our team at Covert Buick GMC Bee Cave is always here to make the repair process as smooth as possible—including keeping you on the road with a loaner. We truly appreciate your patience and are happy to see you back behind the wheel. Thanks for trusting us with your vehicle

Covert Buick GMC Bee Cave responded

We’re honored that you’ve trusted Covert Buick GMC Bee Cave with your truck service since day one—and even more so that you chose us when it was time for a new one. That means the world to us! We’re always here to provide the same great service you’ve come to expect, whether it’s for maintenance or your next vehicle down the road. Enjoy the new truck! 🚗💪🙌