MARISOL KOH | Page 4

I was provided beyond excellent service from my service advisor Marisol Koh. Made sure my car eas serviced in a timely manner and kept me up to date on the services provided. I will be doing all my future advisor Marisol Koh. Made sure my car eas serviced in a timely manner and kept me up to date on the services provided. I will be doing all my future services with her. More

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I'm very pleased with the customer service that Marisol provided. She made me feel at ease. Her professionalism is above and beyond! Stellar! provided. She made me feel at ease. Her professionalism is above and beyond! Stellar! More

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The employees are professional and friendly. I find it pretty easy when dealing with the staff at Kia of Carson. I find it pretty easy when dealing with the staff at Kia of Carson. More

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Marisol was extremely helpful and efficient. She helped resolve an issue with my vehicle in a timely manner. Highly recommend! She helped resolve an issue with my vehicle in a timely manner. Highly recommend! More

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Went into take my vehicle to get some recalls done was quoted a wait time of 5 to 6 hours which is no problem. I understood that when I went in however, once the car was finished, I didn’t receive a text quoted a wait time of 5 to 6 hours which is no problem. I understood that when I went in however, once the car was finished, I didn’t receive a text that the car was finished and I only asked because the 5 to 6 hour timeframe and pass by 45 minutes in the car was done about 40 minutes prior to me asking, I didn’t went to the young lady they received me initially when I arrived and she said that she did send me a text I ever I never received it or else I would not be showing up trying to find out when my car will be ready and then went to the front cashiers this where there were two young ladies, and I stood there for about 15 seconds And they did not acknowledge me at all. I had to say something first, so that I could get the car out and get out of there overall the service itself was OK and hopefully this was a one time thing but having to spend 40 minutes past the time the car was ready and then , the cashier’s pretending I was invisible when I was standing right in front of them is crazy. I will be visiting another dealership when something like this xxxx ever come up again. More

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Dealership is tucked away into a quiet corner in Carson. Bring some lunch as it's far from any other business. Clean showroom and service department. Staff is friendly and informative. Bring some lunch as it's far from any other business. Clean showroom and service department. Staff is friendly and informative. More

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