I came in for a recall on my 2017 Sportage engine and was
helped by Michael Wyre. The repair took some time, but Michael kept me updated and made sure I had a loaner vehicle for the duration. They definitely
helped by Michael Wyre. The repair took some time, but Michael kept me updated and made sure I had a loaner vehicle for the duration. They definitely do their best to make sure customers are taken care of and their attention to detail is appreciated!
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by philiphiver
Service Price Transparency
Dec 28, 2023 -
Werner Kia responded
Philip,
We are grateful for you leaving Michael this flawless review! We are thrilled to hear that Michael took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he kept you updated on your 2017 Kia Sportage while it was being serviced. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Michael Wyre was beyond amazing and very helpful during
my experience at Werner Kia. He continuously kept me informed about my car and the services being done. As well as broke down everything required dur
my experience at Werner Kia. He continuously kept me informed about my car and the services being done. As well as broke down everything required during my service. He answered every question I had so that I understood.
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by makiyad
Service Price Transparency
Dec 28, 2023 -
Werner Kia responded
Thank you so much for leaving Michael this fantastic review! We are glad to hear that Michael took great care of you and your automotive needs. We are happy to know that he was beyond amazing and very helpful. Please do not hesitate to let us know how we may be of further service to you.
Would choose 0 stars if I could.
The maintenance department is horrible. They have had my car for 3 weeks, can’t tell me what’s wrong, won’t return my calls, and refuse to provide a
The maintenance department is horrible. They have had my car for 3 weeks, can’t tell me what’s wrong, won’t return my calls, and refuse to provide a loaner car. I have filed a formal complaint with corporate. Next step is hiring an attorney!
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by Alrosser
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Michael Wyre and team helped get the extended warranty
plan and engine replacement for my Kia Sorento which was an excellent benefit for me. They were very nice and professional along the entire months lo
plan and engine replacement for my Kia Sorento which was an excellent benefit for me. They were very nice and professional along the entire months long journey.
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by Wigg66
Service Price Transparency
Dec 04, 2023 -
Werner Kia responded
Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he was very nice and professional. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
Front desk guys were super sweet and informative of what
was going on with my car!
was going on with my car!
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by Kennedy Wharton
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
BRIAN GORNIAK
, JOSH FUTRELL, DWAYNE GRIFFIN, BILAL STEVENSON
Nov 22, 2023 -
Werner Kia responded
Kennedy,
Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were super sweet and informative on what was going on with your vehicle while it was being serviced. We hope to see you again the next time your vehicle needs service.
Jeremy Patterson was excellent.
He made sure everything was perfect. It's the first time I've ever had a truly pleasurable experience. I highly recommend Werner KIA and be sure to a
He made sure everything was perfect. It's the first time I've ever had a truly pleasurable experience. I highly recommend Werner KIA and be sure to ask for Jeremy if you want the best service!
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by LHOUDESHELDT0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Nov 21, 2023 -
Werner Kia responded
Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Jeremy's efforts could meet your satisfaction! We are thrilled to know that he made your service visit a truly pleasurable experience. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Kia service was great!
The waiting area was full of complimentary snacks and coffee. Daughter and I were occupied with TV
The waiting area was full of complimentary snacks and coffee. Daughter and I were occupied with TV
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by VOWEL42C
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Nov 20, 2023 -
Werner Kia responded
Thank you so much for leaving us this amazing review! We are thrilled to hear that our team took amazing care of you and could provide you with thorough and efficient service. Please do not hesitate to let us know how we may be of further service to you.
Mr. Wyre took good care of me. He showed concern and
made me feel very assured and welcomed.
made me feel very assured and welcomed.
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by kendraw911
Verified Customer
Verified Customer
Nov 17, 2023 -
Werner Kia responded
Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Michael's efforts could meet your satisfaction! We are happy to know that he showed concern for your need, made you feel welcomed and assured with your service visit. Please do not hesitate to let us know how we may be of further service to you.
Jeremy Patterson was super helpful and made sure to
communicate everything that was happening with my car so that there were no surprises.
communicate everything that was happening with my car so that there were no surprises.
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by jalent
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON, Jeremy Patterson
Nov 16, 2023 -
Werner Kia responded
Jalent,
We are grateful for you leaving Jeremy this superb review! We are glad to hear that Jeremy took great care of you and your automotive needs. We are pleased to know that he communicated with you everything that was happening with your vehicle while it was being serviced. Please do not hesitate to let us know how we may be of further service to you.
Horrible service department, very rude and very
disorganized. Scheduling doesn’t know anything about vehicles.
disorganized. Scheduling doesn’t know anything about vehicles.
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by amydcribbs
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Werner Kia responded
Amy,
Thank you for bringing your recent service experience to our attention, and we sincerely apologize for the poor service and any frustration you encountered during your visit to our dealership. We understand the importance of courteous and organized service, and we want to assure you that your feedback is crucial, and we are committed to making necessary improvements to enhance our service offerings. Your concerns have been forwarded to our management team, and we hope to have the opportunity to address your concerns and regain your trust. Thank you and have a great day!