Jeremy Patterson was super helpful and made sure to
communicate everything that was happening with my car so that there were no surprises.
communicate everything that was happening with my car so that there were no surprises.
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by jalent
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON, Jeremy Patterson
Nov 16, 2023 -
Werner Kia responded
Jalent,
We are grateful for you leaving Jeremy this superb review! We are glad to hear that Jeremy took great care of you and your automotive needs. We are pleased to know that he communicated with you everything that was happening with your vehicle while it was being serviced. Please do not hesitate to let us know how we may be of further service to you.
Mr. Wyre took good care of me. He showed concern and
made me feel very assured and welcomed.
made me feel very assured and welcomed.
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by kendraw911
Verified Customer
Verified Customer
Nov 17, 2023 -
Werner Kia responded
Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Michael's efforts could meet your satisfaction! We are happy to know that he showed concern for your need, made you feel welcomed and assured with your service visit. Please do not hesitate to let us know how we may be of further service to you.
Horrible service department, very rude and very
disorganized. Scheduling doesn’t know anything about vehicles.
disorganized. Scheduling doesn’t know anything about vehicles.
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by amydcribbs
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Werner Kia responded
Amy,
Thank you for bringing your recent service experience to our attention, and we sincerely apologize for the poor service and any frustration you encountered during your visit to our dealership. We understand the importance of courteous and organized service, and we want to assure you that your feedback is crucial, and we are committed to making necessary improvements to enhance our service offerings. Your concerns have been forwarded to our management team, and we hope to have the opportunity to address your concerns and regain your trust. Thank you and have a great day!
excellent service and attention, Very friendly staff,
very comfortable waiting area, and my car was perfect
very comfortable waiting area, and my car was perfect
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by Lindavasquez0313
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Werner Kia responded
Linda,
We are grateful for you leaving us this fantastic review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were very friendly and paid attention. Please drive safely and do not hesitate to let us know how we may be of further service to you.
They were able to fix my flat tire and did so
efficiently. They were great with communication.
efficiently. They were great with communication.
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by ANGEPARIS13
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Nov 15, 2023 -
Werner Kia responded
We greatly appreciate you for leaving us this stellar review! We are pleased to hear that our team took great care of you and your automotive needs. We are delighted to know that they were great with communication. If there is ever anything more that we may help you with please do not hesitate to let us know.
Werner Kia completed repairs in a timely manner.
Thank you all for everything. Thankful to have my SUV back, running great!
Thank you all for everything. Thankful to have my SUV back, running great!
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by MDDAVIS81
Verified Customer
Verified Customer
Nov 13, 2023 -
Werner Kia responded
We are grateful for you leaving us this wonderful review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of in a timely manner. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Great job by Mario to start, David & Trei shuttle drivers
and everyone at the dealership. Top notch service on the car and excellent customer service and attention to detail!
and everyone at the dealership. Top notch service on the car and excellent customer service and attention to detail!
More
by tvillarreal10
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mario Rodriguez, David & Trei
Nov 13, 2023 -
Werner Kia responded
Providing thorough and efficient service is so important to us here at Werner Kia and we are glad that Mario's, David's and Trei's efforts could meet your satisfaction! We are amazed to know that they paid attention to detail. Please do not hesitate to let us know how we may be of further service to you.
My experience was positive.
The staff was professional, polite, and knowledgeable. I would definitely recommend to friends and family.
The staff was professional, polite, and knowledgeable. I would definitely recommend to friends and family.
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by DREWBRUDER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Nov 13, 2023 -
Werner Kia responded
We greatly appreciate you for leaving us this marvelous review and recommendation! We are pleased to hear that our team took amazing care of you and could provide you with thorough and efficient service. We are delighted to know that they were professional, polite and knowledgeable. We hope to see you again when the time comes for your next service.
I drive a brand new 2024 car, with 12k miles, y'all said
I needed an alignment.... $180 when every shop charges between $60-80... I took my car to 2 different alignment shops, and was told I didn't need one
I needed an alignment.... $180 when every shop charges between $60-80... I took my car to 2 different alignment shops, and was told I didn't need one. Also y'all said yall rotated my tires, which was a lie! Over Kia
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by megan.marie22608
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Daniel Diacont
, JOSH FUTRELL, BILAL STEVENSON, !dnajan
Nov 09, 2023 -
Werner Kia responded
Thank you for your feedback. We sincerely apologize for any inconvenience and frustration you've experienced regarding the recent service on your vehicle. Our goal is to provide reliable and trustworthy service, and we regret any miscommunication that occurred. If you would like to discuss further, please contact our Dealership and ask for the Service Manager. Thank you and have a great day!
I am satisfied with the purchase on the Kia and the
service they provided for me.
service they provided for me.
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by Kristiezella
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Nov 08, 2023 -
Werner Kia responded
Kristiezella,
Thank you so much for leaving us this marvelous review! We are thrilled to hear that our team took great care of you and your automotive needs. We are glad to know that you are satisfied with your service visit here at Werner Kia. Please drive safely and do not hesitate to let us know how we may be of further service to you.
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