MIKE HAKANEN | Page 17

I wouldn’t take my vehicle anywhere else because Starling Ford has an amazing staff and the best service center, Ford has an amazing staff and the best service center, More

by Maverick22 Verified Customer Verified Customer

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All around great service,,always cutious,informative, attentive, and good communication at each service,,I very had very good experiences with Starling company attentive, and good communication at each service,,I very had very good experiences with Starling company More

by marlenephillips40 Verified Customer Verified Customer

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Excellent service advisor, Mike. Easy to schedule. Work done properly. Work done on time. They know my hybrid cars.. Easy to schedule. Work done properly. Work done on time. They know my hybrid cars.. More

by dennischouinard Verified Customer Verified Customer

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Oil change and tire rotation for $93 is way too expensive. Many dealerships wash your vehicle when in for any service...Starling Ford does not. Front left wheel cover was only partially on. It w expensive. Many dealerships wash your vehicle when in for any service...Starling Ford does not. Front left wheel cover was only partially on. It was no big deal for me to press the entire wheel cover on, but it should have been that way in leaving the dealership. Paying attention to details apparently is not a high priority at Starling Ford. I had a $25 gift card that Starling Ford mailed to me. In paying the bill I forgot to present the gift card. I called back the next day and asked Starling Ford to credit my credit card $25. Gentleman start that was not possible and that I could use the gift card next time. I, like everyone else, has dealt with many businesses that could easily and routinely perform a credit to a credit card. The wheel cover not being properly put on and the gift card incidence are really two minor things that Starling Ford could have easily "made right" to keep a customer happy. More

by beaust881 Verified Customer Verified Customer

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Mike Hakanen has always taken care of my previous 2006 Lariat that had over 360,000 miles. I trust no other person to take care of my recent purchase of a new 2024 Power Boost Lariat. Great maintenance Lariat that had over 360,000 miles. I trust no other person to take care of my recent purchase of a new 2024 Power Boost Lariat. Great maintenance support second to none and will continue to use Quick Lane!! Happy Holiday Season. More

by jscullyusa Verified Customer Verified Customer

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It was fine. It was good. It was satisfactory and really nice. Until next time thank you. It was good. It was satisfactory and really nice. Until next time thank you. More

by wanda.rucker8 Verified Customer Verified Customer

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Mike Hakanen has been taking care of my personal vehicle needs since day one and he is awesome!!! He works the front lines dealing with the good. Bad and the ugly with customers and goes the extra mile!! He needs since day one and he is awesome!!! He works the front lines dealing with the good. Bad and the ugly with customers and goes the extra mile!! He is the reason I keep coming back!! He’s polite, respectful, humble and patient just to name a few. More

by PLD Verified Customer Verified Customer

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The service team always does a great job on my family vehicles. Including my 2001 Excursion with 399K miles on it. Their expertise enables me to embark on long distance (>1000 mile) single day trips wit vehicles. Including my 2001 Excursion with 399K miles on it. Their expertise enables me to embark on long distance (>1000 mile) single day trips with confidence to know I will arrive on time. Thanks Starling Ford service team. More

by jj.edelmann Verified Customer Verified Customer

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I take my 2007 Ford Escape for service and maintenance at your facility because your technicians and service advisors are the best in the business and your prices are competitive. Don't change a thing. Thank your facility because your technicians and service advisors are the best in the business and your prices are competitive. Don't change a thing. Thank you. More

by JOCHANAN Verified Customer Verified Customer

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Mike Hakanen handled my service call very efficiently. When I brought up an additional question about performance, he gave me an idea of what might be the cause. In addition he asked the service tech to r When I brought up an additional question about performance, he gave me an idea of what might be the cause. In addition he asked the service tech to recreate the issue during his test drive. With that information he confirmed what the issue was and gave me a repair estimate for reference . More

by jcipolletti Verified Customer Verified Customer

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