MJ Momplaisir | Page 3

Terrible service! I bought a car there last month MJ was my representative. We kept going back-and-forth with numbers and finally we came to a number which I was satisfied with, (At least I thought I was sa my representative. We kept going back-and-forth with numbers and finally we came to a number which I was satisfied with, (At least I thought I was satisfied with). I wanted to pay for the extra mileage, remaining balance on my loan along with all damages to my car upfront so that I would not receive another bill. He sent an inspector to look at my car and tell me what the damages were. I paid for it all upfront along with the down payment for my car. Three weeks later, I receive a bill for $535 for damages to my old car (which I had already paid upon leasing a new vehicle). I am immediately called MJ. He told me not to worry and he would call Infiniti finance and talk to them about it. He called me back to tell me to disregard that bill, but they would send me a new bill because I did not return my spare key (which was a lie). I called Infiniti finance, they told me they were not charging me for the spare key and they had no clue what he (MJ) was talking about. I text MJ and told him I would be in the following day in the afternoon and wanted a breakdown of where my money went to. He said he would have it for me. I went next day, and apparently MJ had “forgotten” about a doctors appointment he had because he was off that day! I spoke with the manager who had NO clue about my situation. I asked him for a breakdown. He was all over the place and completely clueless. At first he told me it was from a lease payment, then he told me it was from over mileage, then he said it was from damages to the car- that their inspector miscalculated the cost for my damages. He had few different scenarios of what the breakdown was. After sitting there for an hour, he comes back and tells me “oh we charged you $400 for tires. If we could have sent your car to Infiniti with your old tires, they could have charged you triple! So we did you a favor.” I am beyond frustrated with the incompetent staff that work there. I never would have purchased a car there had I’d known prior I would be getting an additional bill, as the deal was I would be paying for everything upfront. I just received another bill for $252. Apparently coconut creek paid some of the $535 I had previously received and left me with the remainder. Because I don’t want it to go against my credit, I paid for it. MJ is very unprofessional, as well as the manager I spoke with. MJ lied to me a few different times. He lied about the bill, the key, and an email he “supposedly” sent me. He didn’t have my paperwork for me and he told me I would have Infiniti InTouch in my new car and explained it to me, but my car is NOT equipped for that!! So he sold me on something that I don’t even have!!!! Buyers beware when you enter Coconut Creek Infiniti!!!! They are greedy scam artists!! Unfortunately, I am stuck with this lease for another few years, but I will not be returning in the future. More

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MJ is great sales man, he gave me an great deal! Thank you for your help in my new Car, thanks a lot for everything you for your help in my new Car, thanks a lot for everything More

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My salesperson MJ was the best!!!He was extremely My salesperson MJ was the best!!! He was extremely knowledgeable and most important helpful. This is my second car purchased with him and hopefully My salesperson MJ was the best!!! He was extremely knowledgeable and most important helpful. This is my second car purchased with him and hopefully more to come. More

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The service was excellent. I lease my second infiniti (QX50 2021) Im in love with the car and the lease deal. I was very pleased with the sale/ leasing consultant- MJ and the the finance director- Anthon (QX50 2021) Im in love with the car and the lease deal. I was very pleased with the sale/ leasing consultant- MJ and the the finance director- Anthony. I will definitely recommend Infiniti Of Coconut Creek and the 2 representatives that helped me. Thx guys More

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Our sales representative MJ, Anthony Ousley, the Finance Director, were amazing!! The process was painless. I totally recommend this dealership. We are 2 satisfied customers:) Director, were amazing!! The process was painless. I totally recommend this dealership. We are 2 satisfied customers:) More

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MJ was a best selserman great communicator, friendly, and professional, and care. And help me found the best deal. And he was very patient with me. and professional, and care. And help me found the best deal. And he was very patient with me. More

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I had MJ as my sales guy..very helpful n he got the job done In service steve Selleck is the best..ALWAYS willing to help in every sense of the word..very curious, helpful n most of all always on time. done In service steve Selleck is the best..ALWAYS willing to help in every sense of the word..very curious, helpful n most of all always on time. More

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Fernando always take care of me great service advisor Fernando is the man everyone should go to he will take care of you. He knows what his doing Fernando is the man everyone should go to he will take care of you. He knows what his doing More

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Excellent service and outstanding customer service. I was very impressed with Chris Moore, MJ Momplaisir, and Ricardo Alonzo. During the COVID crisis, these gentlemen provided a very safe and comfortable sal very impressed with Chris Moore, MJ Momplaisir, and Ricardo Alonzo. During the COVID crisis, these gentlemen provided a very safe and comfortable sales experience. More

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Great customer service.. My salesman and the Finance Manager were awesome and extremely knowledgeable. Sales Manager helped me made the best decision. Matt👍👍 Service Department Manager were awesome and extremely knowledgeable. Sales Manager helped me made the best decision. Matt👍👍 Service Department More

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