MR PINK

I recently purchased a Cadillac Escalade IQ through James Ming at Cadillac of Pensacola. The initial negotiation was smooth, but everything after that was a complete mess. When I was transferred to Amanda in Ming at Cadillac of Pensacola. The initial negotiation was smooth, but everything after that was a complete mess. When I was transferred to Amanda in finance, I made it clear that I wanted a GM extended warranty—nothing third-party. She told me the dealership “does not sell GM warranties,” which makes no sense for a Cadillac/GMC/Buick/Hummer dealership. Instead, she pushed a third-party warranty she claimed she personally uses. The next day, after finding terrible reviews about the company, I told them I would move forward with the vehicle but would not be purchasing any of those warranties. Only then did they suddenly “realize” they actually could sell GM warranties. This was the first major sign something was wrong. From that point forward, the situation continued to deteriorate. They attempted to change the transportation cost, delayed shipping the vehicle, and never disclosed that the car was in service for recall and warranty issues. Every day I received a new excuse—why the transporter didn’t show up, why the vehicle wasn’t released, why they needed another day. It was constant deflection and misinformation. And every time I asked a direct question, the answer was always, “Let me check with my manager, Pink.” Pink became the behind-the-scenes “bad cop” they blamed everything on, as if every issue or contradiction was his decision and not theirs. It felt like a convenient way to avoid accountability. James assured me multiple times that all recalls were completed and only minor warranty work remained that I could handle locally. That was not true. When I took the vehicle to my local dealer, they found two open recalls, and my car has now been in service for 15 days waiting on parts—for a vehicle I’ve already paid for and cannot drive. I even told both James and Amanda to keep the car until everything was resolved and not to finalize the sale until the vehicle was ready to ship. They already had my $30,000 deposit. Despite this, they pushed the sale through anyway, knowing the vehicle was not ready. To make matters worse, the car arrived missing equipment I specifically asked James about and was assured it had. It didn’t. Bottom line: think twice before buying from Cadillac Buick GMC of Pensacola. My experience involved misleading information, shifting stories, delays, undisclosed issues, and constant deflection onto a manager named Pink. If you choose to buy from them, verify every detail yourself and don’t take a single verbal answer at face value. More

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