Malcolm Simons | Page 8

Great company to do work with, love the customer service and their willingness to help. Definitely reconsider this dealership to Friends and family. and their willingness to help. Definitely reconsider this dealership to Friends and family. More

by MIREYACOLCHADO Verified Customer Verified Customer

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This was the worst customer service I've experienced. Customer rep takes days to get back with simple answers. Thinking of selling my Chevy just to not deal with the incompetency at this dealership Customer rep takes days to get back with simple answers. Thinking of selling my Chevy just to not deal with the incompetency at this dealership More

by TINOVICENTE86 Verified Customer Verified Customer

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The initial interaction with the service advisor seemed a little abrasive and not very welcoming. The service was, however, fast which I appreciated. I may come back because or the service time but not becau little abrasive and not very welcoming. The service was, however, fast which I appreciated. I may come back because or the service time but not because anyone there was friendly, warm, or inviting. More

by rarenix Verified Customer Verified Customer

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Love the staff every time I go in there very friendly they always take care of me they always take care of me More

by Sandra Cisneros Verified Customer Verified Customer

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Fantastic awesome perfect great service professional nice quick excellent experience, number 1 quality! Good people! quick excellent experience, number 1 quality! Good people! More

by GREGSUGG Verified Customer Verified Customer

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Great kind nice polite all of the employees were very friendly to me and answered all of my questions that I asked so that’s why I will always come back Thank you for your service and generosity 🙃😊 friendly to me and answered all of my questions that I asked so that’s why I will always come back Thank you for your service and generosity 🙃😊 More

by Rodyblackmon Verified Customer Verified Customer

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The service was fantastic I am truly satisfied with My services that was done Rodney kept Me informed about the issues that was going on. Thank You Graff for work done to My standards. services that was done Rodney kept Me informed about the issues that was going on. Thank You Graff for work done to My standards. More

by Williamlangston93@gmail.com Verified Customer Verified Customer

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The staff was helpful and friendly. My state inspection took about an 90 min total. My state inspection took about an 90 min total. More

by Susana Verified Customer Verified Customer

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Always pleased with service and staff where courtesy and professionalism are standard. Keep up the good work team! professionalism are standard. Keep up the good work team! More

by JASONDRAIN23 Verified Customer Verified Customer

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Joe, the service worker, was amazing. However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing th However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing the car. It will be done in 10 minutes.” Yet, I ended up waiting for 40 more minutes with no follow-up after I was processed for a loan car and told to wait in the lobby. An hour later, I found out that I didn’t need the loan car because my car was actually ready, but it somehow wasn’t ready earlier. There was a lack of clarity and communication throughout the process. I waited for an hour and a half under the impression that I would be receiving a loan car, only to discover that my car was finished instead. Nothing was communicated to me regarding the delays in preparing the loan car. The situation could have been handled more efficiently, and clearer communication would have significantly reduced my frustration. More

by romeromusic34 Verified Customer Verified Customer

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