Malloy Auto Group

Malloy Chevrolet of Charlottesville responded

Hi Durand, thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication regarding your vehicle's completion, the inconvenience of having to search the parking lot for your vehicle, and the frustration you experienced with the GM rewards program. We understand how disappointing it is to feel that your loyalty over the past seven years was not reflected in the experience you received. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please reach out to our General Manager, Carlos, directly at ccreamer@malloy.com so he can personally review your concerns and learn more about your visit. Thank you for your longtime support and honest feedback. We hope to have the opportunity to regain your trust.

Malloy Chevrolet of Charlottesville responded

Thanks for the fantastic review, Patricia! We're thrilled to hear you had a great experience with Samantha. Our team is dedicated to helping you find the perfect vehicle, and we appreciate your recommendation!

Malloy Chevrolet of Charlottesville responded

Thank you for the great recommendation! We’re so glad to hear your sales representative was helpful and able to answer all of your questions. That’s exactly the experience we aim to provide. We appreciate you choosing us!

Malloy Chevrolet of Charlottesville responded

Thank you for the wonderful recommendation! We’re so glad to hear Samantha made your experience comfortable and pressure-free while helping answer all of your questions. That’s exactly the kind of experience we strive to provide. We’ll be sure to pass along your kind words to Vince and our GM as well — they’ll appreciate the recognition. Thank you again for giving us the opportunity to help with your vehicle purchase, and enjoy your new ride! 🚗

Malloy Chevrolet of Charlottesville responded

Thank you for bringing this to our attention and for continuing to choose us for your service needs. We sincerely apologize for the confusion regarding the online specials — you absolutely shouldn’t have to pull them up to ensure they’re honored. That’s on us, and we’ll be addressing this with our service team to make sure everyone is fully up to date on current offers moving forward. We also appreciate your patience with the wait time and are glad you still found the visit worthwhile. Your feedback helps us improve, and we truly value it. We look forward to providing you with a smoother experience next time!