Mandy Martin

My fiance purchased a 2020 Ram Limited from Gurnee Chrysler Dodge Jeep RAM in February 2025. During the purchase process, concerns were raised MULTIPLE times with the salesperson, sales manager, and f Chrysler Dodge Jeep RAM in February 2025. During the purchase process, concerns were raised MULTIPLE times with the salesperson, sales manager, and finance manager regarding a mileage discrepancy appearing on the Carfax report. Each time, we were told the issue was simply a Carfax reporting error, that an investigation had already been opened, and that it would be corrected shortly. No documentation or case number for any alleged investigation was ever provided. Relying on those repeated representations — along with dealership paperwork certifying the mileage as accurate and indicating no title branding — the purchase moved forward. Shortly after the sale, Carfax confirmed directly that there was still an active mileage discrepancy on the VIN and that no investigation request had been submitted. Approximately six weeks later, the Wisconsin title arrived branded “ODOMETER – NOT ACTUAL,” which was the exact issue we had repeatedly questioned before purchase. The dealership was contacted immediately and repeatedly by phone and email regarding the branded title issue. Those communications were largely ignored, leading to an Attorney General complaint being filed in May 2025. Even after the complaint was opened, communication from the dealership remained inconsistent for months. While there was occasional correspondence, regular communication from Mandy Martin on behalf of the dealership did not begin until approximately September 2025. From September 2025 through May 2026, we received repeated statements from Ms. Martin indicating the issue was “with the Secretary of State,” that paperwork was being processed, or that she was personally handling the matter and resolution was expected within a few weeks. Despite these repeated assurances, no meaningful progress appeared to occur for many months, and updates were generally only provided after repeated follow-up requests from us. In April 2026, I independently contacted the Illinois Secretary of State and was informed that the Illinois title had already been clean since 2023 and that there were no active title applications pending for this vehicle. After advising Ms. Martin and the Attorney General representative that I had confirmed this information directly with the Secretary of State, the corrected title was issued shortly thereafter. What is most disappointing is that this situation appears to have been resolvable long before May 2026 through straightforward communication and basic follow-through. Instead, the process involved more than a year of delays, inconsistent explanations, lack of transparency, and repeated failures to proactively communicate with the customer regarding a title issue that materially affected the vehicle. If a dealership is willing to go to such lengths to complicate and delay the resolution of an issue that ultimately required nothing more than accurate communication and basic administrative follow-through, it raises a broader concern: what else should the public reasonably be expected to question? Every timeline, communication, and statement referenced above is supported by retained emails and documentation dating back to February 2025. Vehicle Purchased: VIN 1C6SRFHT5LN416558 More

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