Maranda Seither | Page 15

It appears that once you sign the agreement, you are forgotten as a customer and your calls go ignored. The salesperson could not answer a lot of our questions and what was answered was incorrect. forgotten as a customer and your calls go ignored. The salesperson could not answer a lot of our questions and what was answered was incorrect. More

by PDAVIS2021 Verified Customer Verified Customer

Print

The service was awesome me and my husband will be a life long customer and I’ve told all my family and friends of looking for a vehicle to shop with this company long customer and I’ve told all my family and friends of looking for a vehicle to shop with this company More

by 21JENNYTHOMAS Verified Customer Verified Customer

Print

Saw the car online, they were pretty firm on the price. But I wanted the car so I bought it. Was a smooth and non pressured process, But I wanted the car so I bought it. Was a smooth and non pressured process, More

by BOBBY.HERNANDEZ.9362 Verified Customer Verified Customer

Print

Maranda and Holly were wonderful to work with. They made it an easy in and out to trade our truck in. Exceptional service and friendliness! it an easy in and out to trade our truck in. Exceptional service and friendliness! More

by SHAWNASTEVENSON Verified Customer Verified Customer

Print

Came in looking for a specific type of used car and Miranda was most helpful in getting the the car I wanted at the price I wanted. Miranda and Holly took care of everything and made the purchase a pl Miranda was most helpful in getting the the car I wanted at the price I wanted. Miranda and Holly took care of everything and made the purchase a pleasant experience More

by MMATUSKA Verified Customer Verified Customer

Print

Service was excellent. Took the time to understand my needs. Miranda in sales was excellent and got me in to the car that I wanted for a great price. needs. Miranda in sales was excellent and got me in to the car that I wanted for a great price. More

by KYLE.GROSJEAN Verified Customer Verified Customer

Print

Our initial contact with Ganley's Mayfield Nissan was online with Alicia. Once we got to the dealership we were greeted at the door by Frank and immediately introduced to Maranda to handle our purchase. online with Alicia. Once we got to the dealership we were greeted at the door by Frank and immediately introduced to Maranda to handle our purchase. She handled the process efficiently and professionally. During a couple of short waits for the process to work out, Brandon, Holly and a couple of the sales reps stopped by to chat. By far one of the best car buying experiences we have been through. There was no pressure through the entire process and it was friendly and efficient. We highly recommend Ganley's Mayfield Nissan. More

by MJSULLY75 Verified Customer Verified Customer

Print

Mostly good. When I called to get in touch with my service representative, whoever answered the phone would not agree to get in touch with the sales person, she said she tried and there was no answer service representative, whoever answered the phone would not agree to get in touch with the sales person, she said she tried and there was no answer and there wasn't anything more she could dol That was TERRIBLE customer service. More

by LOBASJ Verified Customer Verified Customer

Print

Absolutely the best and fastest service I have ever had all was FANTASTIC, I am so glad I came from Mansfield to Mayfield Heights and I will be back in 3years, Thanks had all was FANTASTIC, I am so glad I came from Mansfield to Mayfield Heights and I will be back in 3years, Thanks More

by HILESBILLIE Verified Customer Verified Customer

Print

I apologize for the text block, but it's worth your time to read if you plan on buying from Ganley, so bear with me. I'm going to preface with the fact that some of the blame in this review goes to my inexp to read if you plan on buying from Ganley, so bear with me. I'm going to preface with the fact that some of the blame in this review goes to my inexperience in car buying, but the team at Ganley Nissan went out of their way to use my inexperience against me, had about a half dozen people lie to me and blatantly contradict each other while smiling in my face throughout the entire wretched process. I flew to Cleveland to buy my truck because in my area the prices for the model I wanted are severely inflated. Over the phone they did a pretty decent job of showing me everything on the truck I wanted to see to make sure that I wanted to travel for it, however they all gave me what was probably purposefully conflicting information. The truck comes with a warranty, no wait it doesn't, it's certified, oh wait no it isn't, it's got a backup cam, oh wait no it doesn't. When it came to discussing the price they were avoidant, which is to be expected, but when I said I wanted to make sure of the price before traveling they assured me that I would either get the price I was seeing, or that they were willing to negotiate once I arrived. When I arrived they immediately rushed me into the financing department to start figuring out the parameters of my loan, where I found out that the member of sales I had dealt with the entire time was conveniently not there that day. They told me over the phone that I didn't need to bring anything, but the first bank that had approved me wanted proof of address, which I didn't have with me, so they had to find someone else to handle my loan. My mistake in inexperience was going through all of the financing paperwork right then and there. They purposefully kept the price I was actually signing for from me until my name was down on every sheet of paper, and that price was almost $3,000 more than the price I was assured over the phone. I protested, but they just made me feel like everything was said and done at that point and I ultimately gave it up. I then got the title in the mail and the title says that I'm actually paying $1,000 more on top of the already gouged price. So in all I've paid almost $4,000 more for a truck that I was told from the beginning I was getting at most for the price they had listed, and that's not even including the taxes. On top of that when I left they called me the next day to tell me they had accidentally left my ID in their copier and that they would overnight it to me. It took two weeks to arrive. As I said, I made my mistakes, and I'll never make those mistakes again, but don't let them treat you like their pal, show you photos of their children, and offer you empty courtesies. Make no mistake, these people are xxxx, and they will reach as far into your pockets as they can to line their own with the spoils. I've since removed all of their branding and badges from my truck, and I will be posting this review on every platform I can find them on, and reposting it everywhere periodically so that it doesn't get buried. It's not much against their many locations, fleets of vehicles, and scores of salespeople, but if I can dissuade some folks from not having their hard earned money taken by these rats it's the very least I can do. Two stars instead of one only because I actually do love my truck. More

by ANDREWNFRITSCH Verified Customer Verified Customer

Print