Marc Klodzinski

All in all, the dealership and the employees are friendly and treat you like a valued customer. What I'm not impressed with was the financing options, the explanation of the financing options (obviously what and treat you like a valued customer. What I'm not impressed with was the financing options, the explanation of the financing options (obviously what they show you on the paper isn't actually what your monthly payment really is). My brand new car needed a software update almost immediately. I leased my car and have a mileage limit. I wasn't able to receive a loaner vehicle so had to put unnecessary miles on my new car because of multiple trips back to the dealership. More

by Treev501 Verified Customer Verified Customer

Helpful 0

Report | Print

If you take your car to the Volvo dealership because it won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and the parts... but when you get your car back, it still has the same problem; how should you feel if they tell you "You have to pay again if you want us to find and fix your problem." You already paid them to find the problem and fix it. The Volvo dealership screwed up by not following the proper diagnostic procedure - Reproduce the problem, Verify the Cause of the Problem, Fix the Problem, and Verify the Repair. In my example above, what they did is, they guessed. They replaced a flue injector in my car because that's what the mechanic assumed it would be, and that is what the computer was reporting per the dealership. The mechanic did not diagnose the problem; he just took a guess and installed a fuel pump. It didn't fix our issue, so they replaced the spark plugs, and I paid out of pocket for both repairs. I have already paid for the diagnosis; however, the issue continues, and at that point, Volvo dealerships' mechanics keep guessing about the problem my car is experiencing. On my second trip to the dealership, I asked the associate to show me the part they removed from the vehicle and have them demonstrate that it was indeed faulty. They told me that is impossible; they should keep removed parts on hand for at least a few days in case the customer wants to claim them because that is the law. I have every right to have any part taken from my vehicle returned to me. This situation violates law 815 ILSC 306/80 section 8. It is falsifying a repair that was initially not there or altering a motor vehicle to create a condition requiring a repair. Had the mechanic tested for the starter initially, as he should have, he would have realized that the starter wasn't working. Those two additional repairs were one hundred percent unnecessary. Therefore, I am submitting this request for reimbursement for the two services that the Lisle Volvo dealership performed without properly doing diagnostics on my vehicle. It isn't my fault that the Lisle Volvo dealership has hired negligent mechanics to work at their establishment. Reimbursable 1: dated 12/04/2023 - $ 1,533.69 Reimbursable 2: dated 12/26/2023 - $ 1,012.52 Total: $ 2,546.21 At this point, I was assured by the Lisle Volvo manager that this last repair had solved my problems. We are happy to pay for the repair deemed needed and accurate, which was the starter, which the advisor told us cost between $700-800. However, we are not interested in paying for the repairs noted above; if anything, the goodwill should be applied to the services above. More

Helpful 0

Report | Print