Marc Schloss | Page 3

Amine was very knowledgeable and patient One stop shopping. Bosch handled everything. Altho we had our own financing, that wa available, all questions were answered and if unsure sought out t One stop shopping. Bosch handled everything. Altho we had our own financing, that wa available, all questions were answered and if unsure sought out the answer to our satisfaction. The ' to do ' list was extremely helpful especially since it is such an exhausting day. We were there 4 hours but we left with a new car. Excellent experience More

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Good overall experience, with one complaint Amine was very knowledgeable, courteous and kind. Made us feel at home and was very professional in his demeanor and communication. Boch is probably Amine was very knowledgeable, courteous and kind. Made us feel at home and was very professional in his demeanor and communication. Boch is probably lucky to have him as the face of the company in these transactions. The building is clean and plenty of comfy services for customers, etc. Now to the critical: The dynamic between salesman and finance department in this business is inherently unfavorable to the customer. If you negotiate a price with the salesman and then walk into the finance office and they present you with an array of printed paperwork and a bottom-line price that's higher than what you expected, then this is a problem. Its especially frustrating when you've already spent considerable time in the place to begin with and all you want to do is leave with a car so you can get to work the next day. Certainly a good warrantee and GAP insurance are things that all buyers should consider but that cost should be out in the open from the very start of the negotiation and not be something that gets snuck in at the last minute as a line item in the final financing agreement -IF you happen to notice it. In our case, Amine included the fees and taxes in our negotiations for the car but the cost of those other things came as a bit of a surprise afterwards. This is unfortunately the nature of the business and if you go buy a car and you're on a budget, you should just know this in advance. Problem is that many people don't buy cars often enough to know better. For an operation that's been in business as long as Boch and with such a public presence and advertising buzz, you'd think that they'd find a way to leave customers feeling a little better about the transaction when they walk out the door. As I said, the warantee and GAP insurance are things that most people want and its a nice luxury that the dealership offers so that the unprepared consumer doesn't need to go out and find them for ourselves -even if we may pay for this convenience. IMHO, Boch should educate the salespeople about these add-on's and require them to disclose all of that up-front so you don't surprise anyone with the bottom line when its FINALLY time to sign and seal the deal with our hard-earned $$$. I'm satisfied with the experience 99.9% but that very last impression is hard to get over. More

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Salesman was unexperienced My experience at Boch was unpleasant. I was so excited because this my first car purchasing experience and sadly I was paired with Mario, the most unk My experience at Boch was unpleasant. I was so excited because this my first car purchasing experience and sadly I was paired with Mario, the most unknowledgeable and unexperienced salesman on the team. The sad part was that I was introduced to him by the Sales Manager Marc who kept saying he was "new" and fully aware that he was inadequate to assist me. The first visit turned out to be a long 5-hour night constantly waiting due to the fact that Mario had to consult with multiple people for every question I asked. Days later when I went to go pick up my car, he failed to explain why my car didn't pass inspection which made me even more confused and angered, even though my car was fine to drive. I would recommend further training for Mario before assisting any other people. His communication skills are poor and left me more frustrated with every encounter I had with him. If I wasn't already planning to buy the car, I probably would have walked away from Boch. More

by ohdwan Verified Customer Verified Customer

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Salesman did not pressure us to buy We got an quote online for a 2019 Accord EX, which was a lower than all other equotes we recieved.. The salesman we had was Mario Lako, who was very i We got an quote online for a 2019 Accord EX, which was a lower than all other equotes we recieved.. The salesman we had was Mario Lako, who was very informed as to what the car had to offer. We told him we did not want to have a back and forth with the sales manager on pricing. They first price was the lowest and a price that was very much acceptable. More

by DorothyFreeman Verified Customer Verified Customer

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A wonderful and stress-free car buying experience We had recently bought a new Honda Accord Sport 2.0T. The whole process was very smooth and there was no stress that's usually associated with buying We had recently bought a new Honda Accord Sport 2.0T. The whole process was very smooth and there was no stress that's usually associated with buying a car. Overall, a great buying experience! The professional and considerate team that helped us with making a great decision and finalizing the sale made our experience one of the best so far. Mr. Amine Abad , Mr. Marc Schloss, and Mr. Kelly Tavares made sure that our decisions were educated ones, explaining everything in greater detail. Many thanks for everything and a thumbs up for Boch Honda! More

by RAZVAN1 Verified Customer Verified Customer

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Amazing Experience on 2019 New Honda Purchase From the first moment I walked in the Dealership to the moment I completed my purchase. I had never been treated with such great respect. It started From the first moment I walked in the Dealership to the moment I completed my purchase. I had never been treated with such great respect. It started with Mario my salesman to Marc who oversaw the complete transaction to Hayden who handled the financials and to Ted who ordered and scheduled the installation of the accessories. This transaction could not have gone smoother and I would not consider purchasing a vehicle from any other Dealership than Boch Honda of Norwood. More

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Buying new crv Good experience. Overall process time I thought coould have been quicker but there was a power outage that day Would recommend boch honda if asked Good experience. Overall process time I thought coould have been quicker but there was a power outage that day Would recommend boch honda if asked by other friends More

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Extra key made Extra key was made & programmed in one hour. Service Dept was friendly & courteous. Panic button not working. Will make special trip to get this fix Extra key was made & programmed in one hour. Service Dept was friendly & courteous. Panic button not working. Will make special trip to get this fixed. More

by JVILLALI Verified Customer Verified Customer

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John mcdermott John McDermott is someone I have known for years and took excellent care of me the whole time spent on my oil change was a half hour. I am very happy John McDermott is someone I have known for years and took excellent care of me the whole time spent on my oil change was a half hour. I am very happy with my trip for service More

by ANGRYBILL1918 Verified Customer Verified Customer

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Some good some bad I dealt with Amine. He was knowledgeable on an Acura and personable. There was an incident with a price alert (drop) that was retracted and it felt I dealt with Amine. He was knowledgeable on an Acura and personable. There was an incident with a price alert (drop) that was retracted and it felt alot like bait and switch but in the end the paper work was written for the lower amount. Hasan was excellent to work with. More

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