Marco Casinelli
Marco Casinelli at South Dade Kia

Marco Casinelli | Page 27

Sales Manager

South Dade Kia

17120 S. Dixie Hwy
Miami, FL 33157

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4.9
386 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

386 Reviews

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386 Reviews of Marco Casinelli

July 23, 2023

Dealership Rating
Employee Rating

Excellent service's! Fran and Marco offer me a great deal, it's so recommended! More

by JHONMAR487
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Francielys Soares

July 23, 2023

Dealership Rating
Employee Rating

Excelente servicio, bellas instalaciones y convenientes opciones para los clientes en todos los Departamento, en verdad diferente a otros dealer. More

by ALEXANDER-NAVARRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Lorenzo , Juan Antia, Marcello Nicoletti

July 15, 2023

Dealership Rating
Employee Rating

Everyone is always easy to deal with and are kind. Very efficient team hold true to the completion time More

by carolina2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Lazo , Juan Antia, Ariday Arguelles, Marbelys Calcines, Alejandro Clavelo, Samantha Evers, Johnny Gonzalez, Steven Paredes, Lester Tenorio

July 09, 2023

Dealership Rating
Employee Rating

Juan was very friendly and welcoming. Overall a good experience. The only part that I did not like was the explanation of the cost breakdown. The explanation was very matter of fact and I More

by A.D.CHEN002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Carlos Barona

July 02, 2023

Dealership Rating
Employee Rating

The dealership is very comfortable and all personnel are really kind and professional, the attention was excellent 100% recommended More

by EJTOBIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oswaldo Herrera , Marcos,granado

June 21, 2023

Dealership Rating
Employee Rating

This dealership was extremely professional and very understanding to work with. Me and my wife had a great experience. More

by Marco
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Anthony Barragan

May 27, 2023

Dealership Rating
Employee Rating

The staff always listens to the customer's concerns regarding the car, they give the necessary explanations. They are very attentive and the service is excellent. More

by gt6305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Okoth, Angel Lorenzo , Juan Antia, Marbelys Calcines, Alejandro Clavelo, Samantha Evers, Johnny Gonzalez, Marcello Nicoletti, Steven Paredes

May 22, 2023

Dealership Rating
Employee Rating

terrible Service area experience, the worst of my entire life experience with dealers here in south Florida.. i would never ever ever ever ever recommend this dealer and brand More

by rockaos
Trade-in Experience
Recommend Dealer
No

Other Employees Tagged: Alain Diaz, Cherris Lynch

May 22, 2023

South Dade Kia responded

I would like to express my deepest apologies for the terrible experience you had with our service area at South Dade Kia. It is disheartening to hear that it was the worst experience you have had with any dealers in South Florida, and I understand the frustration and disappointment you are feeling. We strive to provide exceptional service to all our customers, and it is clear that we fell short of meeting your expectations. I apologize for any inconvenience, frustration, or dissatisfaction caused during your visit. Your feedback is invaluable to us as we continuously strive to improve our services and ensure the highest level of customer satisfaction. We genuinely regret that we have failed to meet your expectations and would like to make amends. If you are open to it, I kindly request that you provide us with an opportunity to discuss your experience further and find a way to rectify the situation. Please share your contact information or call our customer service department at (305)242-3249 Your recommendation holds significant value, and it is our sincere hope that we can regain your trust and change your perception of our dealership and brand. Once again, I apologize for the negative experience you had with our service area. We appreciate your feedback and will take it into account as we work towards improving our services. Thank you for bringing this matter to our attention. Best regards, South Dade Kia

May 18, 2023

Dealership Rating
Employee Rating

Excelente atención y muy amables. Gracias por la asesoría al escoger el auto. Ángel fue muy amable y diligente al momento de la compra More

by ETHICALSHIELDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Freddy Lopez, Angel Lorenzo

April 28, 2023

Dealership Rating
Employee Rating

Oswaldo was very professional and friendly. Alain show me step by step what to do to finance my new car and made the process very easy. Marco was very empathic and professional too. The pla More

by JMGLEZME
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oswaldo Herrera , Alain Diaz

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