Marco Urquia

I have never been more disappointed in my 70 years then after I purchased a used car from Bell Mitsubishi. I am not sure whether it is their incompetence or dishonesty that upsets me more. I would love t after I purchased a used car from Bell Mitsubishi. I am not sure whether it is their incompetence or dishonesty that upsets me more. I would love to be able to rewind this deal because of the headaches and stress it has caused to me, my son and our whole family. I have written this review a few months back and believe it or not, we still do not have the car we purchased, It is now closing in on 17 weeks and we have made 4 payments on a car we have not even seen in that time. My son and I purchased his first car, a pre-owned vehicle on January 29, 2025. On February 3 we had to have the car serviced because of a faulty speedometer. They had to order the part and that it would be read in 2 weeks. We figured no big deal, and they could install the new speedometer when we went up to get our plates and registration. We do live over an hour away, so it is not around the corner. On the way home on the 3rd the check engine light came on and we returned on February 10th and that was the last time we have seen the car. We were told the part had to be ordered and then they had to bring it to a different dealership to be repaired. The car was there until someone called me on March 11th to tell me the car needs a new engine, and it will be 6 to 8 weeks. It was 30 days that they had his car without any repairs being done, with excuse after excuse. For the first 10 or so days there were no courtesy cars available and between inconveniencing family and paying rideshare fees it was crazy. We did eventually get a loaner but that is a small part of the story. So, I call them every week from March 11 until about May 15th. Nobody knows anything about the car and when the engine is coming in blah, blah,blah. I finally get a person to help me at Hyundai corporate to investigate and she says the car has been fixed around May 30, but the Bell dealership does not pick it up until 3 day later when they tell me they have nobody to go get it. Finally, they pick it up from the Hyundai dealership who was fixing it and call to tell me the check engine light is on. They tell me they are trying to bring it back to the Hyundai dealer instead of making that a priority. If you want to feel like nobody give a crap, then use Bell Mitsubishi. I am sure my car will be with the Hyundai dealer at least another 4 to 6 weeks which will make it a total of 20 to 21 weeks. This is not a scathing as it should be because they have my car. I would really like to rewind the contract because they never fulfilled their end by selling me a usable vehicle. More

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Memet he he’s the best salesman in the world in my opinion is very professional and he helped me a lot to add a part to the car. He’s the best. opinion is very professional and he helped me a lot to add a part to the car. He’s the best. More

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Chris is extremely professional and knowledgeable. He is my go to guy when it comes to any issue I have with my vehicle! I recommend him to all my friends and family. He is my go to guy when it comes to any issue I have with my vehicle! I recommend him to all my friends and family. More

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Came in for a service and ended up with a new car :) memet took amazing care of me and he is amazing! Would 1000 recommend him to all my friends! memet took amazing care of me and he is amazing! Would 1000 recommend him to all my friends! More

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Sales and service is great overall. Clean and tighty. I will do business them again Clean and tighty. I will do business them again More

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Bell Mitsubishi and our sales consultant Memet A. was fantastic, Memet answered All our questions and was very informative, he was a pleasure to do business with. We would definitely recommend doin was fantastic, Memet answered All our questions and was very informative, he was a pleasure to do business with. We would definitely recommend doing business with Bell and Memet! More

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I had brought my car for service on March 31st, 2023 (all fluids change). Marco was a pleasure to work with. He had friendly attitude, listened to my concerns, was very agreeable on the service I needed, su fluids change). Marco was a pleasure to work with. He had friendly attitude, listened to my concerns, was very agreeable on the service I needed, suggested optional service, but was not pushy. During my wait he communicated with me on the progress. Totally satisfied. More

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Made it very easy and understanding for me to purchase my first car. Usually buying your first car can be very stressful but Steven helped me so much and made sure that I understood and had the best experien first car. Usually buying your first car can be very stressful but Steven helped me so much and made sure that I understood and had the best experience I could have. More

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Literal criminals. These people refuse to issue me an updated temp tag OR a temporary registration for a car I bought almost two months ago. Now I can’t drive my car wi These people refuse to issue me an updated temp tag OR a temporary registration for a car I bought almost two months ago. Now I can’t drive my car without risking being pulled over and getting it impounded. The staff is crooked and corrupt. They just want your money and then the minute you leave the lot it’s bye-bye. For two months I have had zero paperwork to show for this car due to these people’s incompetence. Every time I call they have a new excuse. This has got to be illegal. More

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The service department is very shady and disrespectful. They put half effort into servicing and expect you to take whatever they give. My truck sat in service for 8 months out of the first 10 months I boug They put half effort into servicing and expect you to take whatever they give. My truck sat in service for 8 months out of the first 10 months I bought it off that lot and still was met with disrespect from the Manager Joseph and Ray More

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