Maria Marquez

They were totaly inconsistent. No attention, waist my time. I need to call more times They didn't solve the problem and I needs to call and came back again. No attention, waist my time. I need to call more times They didn't solve the problem and I needs to call and came back again. More

by ctonelli104 Verified Customer Verified Customer

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Maria was great. I had a odd situation with the warranty but we worked through it. It took two days to get a rental/loaner car. The mechanic who worked on my car scra I had a odd situation with the warranty but we worked through it. It took two days to get a rental/loaner car. The mechanic who worked on my car scraped up my door panel and sill. Also, there was a bolt run over at the dealership. It was at the dealership seven days. They fixed the tire and patched it, but scraped up my rim and left sticky residue on the rim as well. More

by Crhummer1982 Verified Customer Verified Customer

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MARIA addressed all my concerns. She was informative. Shes always pleasant although some of my questions were a bit concerning to me she addressed them in a professional manner She was informative. Shes always pleasant although some of my questions were a bit concerning to me she addressed them in a professional manner More

by Franc2_99 Verified Customer Verified Customer

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Straight from the start, communication was terrible. I went over seven days calling once if not twice a day leaving voicemails trying to get an update on my car and then I randomly received a text messa I went over seven days calling once if not twice a day leaving voicemails trying to get an update on my car and then I randomly received a text message claiming that they had another phone number on file that wasn’t working. This is the only phone number I’ve had for 15 years and I have been the sole owner of this car since 2018. My car was kept there for two months and I receive it back and it did not sound right so I took it to another mechanic for a second opinion immediately the mechanic was able to diagnose the issue and I took it back to Mishianna to have it fixed properly. I told them what the other mechanic diagnosed along with providing the owner’s phone number. I had to keep reaching out to get updates and then was advised that “the part “did not work. I have to then follow up with what part was put on my car come to find out. It was an O2 sensor and it did not work so then I have to wait another month for the proper fix that was a diagnosed by the third-party mechanic to be done. I asked for a loaner car since we’re going on over three months of me, not having my car and I was denied this request and told to reach out to my Warranty, but when I asked for the information to reach out to my Warranty that could not be provided to me. I get my car back and suddenly my battery is completely dead. That was never an issue before but I also never let it sit for three months. I put a new battery in and up pops a check engine light again for an O2 sensor at this point, I’m completely fed up with dealing with this service department so I took it to another mechanic and was trying to avoid the drive to Fort Wayne where I originally bought my jeep to get a second car since I was already in the market for another car, but with a customer service that I have received, there was no way I was going to be buying a car from the mishiana dealership and decided it was worth a drive to go back to Fort Wayne More

by hannahceesusaraba Verified Customer Verified Customer

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Great service! Did a great job communicating on progress of my vehicle. Price was also as discussed. Did a great job communicating on progress of my vehicle. Price was also as discussed. More

by kewan_davis24 Verified Customer Verified Customer

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In the very beginning it felt like pulling teeth to even get a loaner car and Honestly, I feel like customer service is not the priority. Anytime I called to try to get updates on my vehicle. The tone of th get a loaner car and Honestly, I feel like customer service is not the priority. Anytime I called to try to get updates on my vehicle. The tone of the service person was like I was bothering her or she was doing me a favor. More

by tlcs1207 Verified Customer Verified Customer

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Awesome customer service and I would recommend to all Great Maria you dedication and effort to make sure the customer is taken care of was above and beyond Great Maria you dedication and effort to make sure the customer is taken care of was above and beyond More

by eastwood56321 Verified Customer Verified Customer

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When I called in March about recall they told me I'd have to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true un to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true unless it has to do with that dealership. They looked my name up and said I wasn't on the list. In 3 hours they the dealership called me and set up an appointment. Make that make sense. More

by Mary Verified Customer Verified Customer

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Not friendly at all. Don't even acknowledge you being there. Need to work on customer service. Don't even acknowledge you being there. Need to work on customer service. More

by firewillie270 Verified Customer Verified Customer

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I called to check in the morning and the AI bot said I needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment an needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment and there were 2 vehicles in front of me and they were at lunch. I said the bot needs fixed! Maria worked hard to meet my deadline so I could get to my next appointment. My car was done on time. More

by MRM Verified Customer Verified Customer

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