Maria Marquez

Great service! Did a great job communicating on progress of my vehicle. Price was also as discussed. Did a great job communicating on progress of my vehicle. Price was also as discussed. More

by kewan_davis24 Verified Customer Verified Customer

Report | Print

In the very beginning it felt like pulling teeth to even get a loaner car and Honestly, I feel like customer service is not the priority. Anytime I called to try to get updates on my vehicle. The tone of th get a loaner car and Honestly, I feel like customer service is not the priority. Anytime I called to try to get updates on my vehicle. The tone of the service person was like I was bothering her or she was doing me a favor. More

by tlcs1207 Verified Customer Verified Customer

Report | Print

Awesome customer service and I would recommend to all Great Maria you dedication and effort to make sure the customer is taken care of was above and beyond Great Maria you dedication and effort to make sure the customer is taken care of was above and beyond More

by eastwood56321 Verified Customer Verified Customer

Report | Print

When I called in March about recall they told me I'd have to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true un to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true unless it has to do with that dealership. They looked my name up and said I wasn't on the list. In 3 hours they the dealership called me and set up an appointment. Make that make sense. More

by Mary Verified Customer Verified Customer

Report | Print

Not friendly at all. Don't even acknowledge you being there. Need to work on customer service. Don't even acknowledge you being there. Need to work on customer service. More

by firewillie270 Verified Customer Verified Customer

Report | Print

I called to check in the morning and the AI bot said I needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment an needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment and there were 2 vehicles in front of me and they were at lunch. I said the bot needs fixed! Maria worked hard to meet my deadline so I could get to my next appointment. My car was done on time. More

by MRM Verified Customer Verified Customer

Report | Print

Great service, very quick turn around time and many friendly faces. I always have.a very pleasant experience friendly faces. I always have.a very pleasant experience More

by JeepGirl1120 Verified Customer Verified Customer

Report | Print

Disappointed. Had my car three weeks to change a transmission valve body. Disappointed in the time it took to complete repair Had my car three weeks to change a transmission valve body. Disappointed in the time it took to complete repair More

by thedoctorrocks Verified Customer Verified Customer

Report | Print

Too costly for the work that needed to be done. Took it elsewhere for 1/2 your charges. Not to mention paying $200 for basically nothing but a nice video Took it elsewhere for 1/2 your charges. Not to mention paying $200 for basically nothing but a nice video More

by Rweldy2001 Verified Customer Verified Customer

Report | Print

Was told my oil change would take 30-45 min. Arrived before 8. At 8:40, car hadn't been taken in. Had to get a ride. Was told I had free oil changes. Told Maria that's what I thought I had. When Arrived before 8. At 8:40, car hadn't been taken in. Had to get a ride. Was told I had free oil changes. Told Maria that's what I thought I had. When picking up my car, she told me then that it wasn't covered and I had to pay. More

by kelley3773 Verified Customer Verified Customer

Report | Print