Took longer the expected but everything is going great.
Seems to be running good and you can’t tell it was repaired.
Seems to be running good and you can’t tell it was repaired.
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by Pswill52
Verified Customer
Verified Customer
Other Employees Tagged:
Not sure of names now.
Jun 22, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your feedback! I appreciate your patience during the repair process, and I'm glad to hear that everything is running great and that the quality of our work is up to your expectations. If you have any further questions or need assistance, feel free to reach out to us at Betten Cadillac. We look forward to serving you again!
Sincerely,
Rob Morris | Service Director
Great service, Greg and Brock went out of their way to
help, kept me informed of the progress
help, kept me informed of the progress
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by BFRAZIER72
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your wonderful review! I am thrilled to hear that you received great service from Greg and Brock at Betten Cadillac. Keeping our customers informed is a top priority, and I'm glad they went above and beyond for you. We hope to see you again soon!
Sincerely,
Rob Morris | Service Director
They are friendly, professional and very helpful!
I recommend my family and friends to go there!
I recommend my family and friends to go there!
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by annawinters
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your wonderful review, Anna! I appreciate your kind words about our friendly and professional team at Betten Cadillac. It's great to hear that you recommend us to your family and friends. We look forward to welcoming you back soon!
Sincerely,
Maria Secord
msecord@bettengm.com
231-759-5793
Good service.
I appreciate the communication and feedback. Thank you for your time today. Have a good day.
I appreciate the communication and feedback. Thank you for your time today. Have a good day.
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by Ashlee
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your kind words, Ashlee! I'm thrilled to hear that you appreciated the communication and service at Betten Cadillac. Your feedback means a lot to us, and we’re here to assist you anytime. We look forward to seeing you again soon. Have a great day!
Sincerely,
Rob Morris | Service Director
Always courteous, polite and gets vehicle in on time -
discusses issues before providing any service without permission.
discusses issues before providing any service without permission.
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by clh_keisha
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Great to hear! I'm so happy the Team was able to assist. Thank you so much for the 5 stars!
Highly knowledgeable and experienced personnel and
management. Results in great sales, service and body work.
management. Results in great sales, service and body work.
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by naumanc
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our knowledgeable personnel and management at Betten Cadillac. Your support means a lot to us, and we look forward to serving you again in the future. Please don't hesitate to share your experience with others!
Sincerely,
Maria Secord
msecord@bettengm.com
231-759-5793
Betten has a selection with friendly dealers.
I wasn’t pushed into a sale and actually got the vehicle I wanted.
I wasn’t pushed into a sale and actually got the vehicle I wanted.
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by Trav2000
May 16, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your wonderful review! We're thrilled to hear that you found the selection at Betten Cadillac to be great and that our team made your experience pleasant without any pressure. It's fantastic that you were able to get the vehicle you truly wanted! We appreciate your feedback and look forward to welcoming you back for any future needs.
Sincerely,
Pete Adkins | padkins@bettengm.com
Greg was easy to work with and I’m super satisfied with
my new car.
my new car.
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by Jwilki03
Other Employees Tagged:
Greg Pike
Dec 29, 2024 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you! We truly appreciate your kind words and are thrilled to hear that you are super satisfied with your new car. At Betten Cadillac, we strive to make the car buying experience enjoyable. We look forward to seeing you again soon!
Sincerely,
Pete Adkins | padkins@bettengm.com
Great service department!
Friendly and helpful! Fit me in for service, even when I messed up the date!
Friendly and helpful! Fit me in for service, even when I messed up the date!
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by heidi1063
Service Price Transparency
Jun 12, 2024 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for sharing your positive experience with us at Betten Cadillac! I appreciate your kind words about our service department being friendly and helpful. I look forward to your next visit with us!
Sincerely,
Rob Morris | Service Director
Service is where they make their money!
I just spent $1,460 for oil change, air filter, oil coolant line and transmission coolant line. Also, a $175.00 fee to quote other items that woul
I just spent $1,460 for oil change, air filter, oil coolant line and transmission coolant line. Also, a $175.00 fee to quote other items that would gave cost another $6,000.00 plus!
Another local certified repair shop quoted $1,339.00 for the same thing!
I leased many vehicles for my company and myself from this dealership but that stopped today! I feel cheated, robbed and taken advantage of! My own fault!
It will be your own fault if you go there and pay their ridiculous prices! At least do yourself a favor and get another opinion!
You've been warned!
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by Dan VanDam
Service Price Transparency
Other Employees Tagged:
No issue with employees,
Apr 10, 2024 -
Betten Chevrolet GMC Buick of Muskegon responded
Dan, I appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience.
Sincerely,
Rob Morris | Service Director
Apr 10, 2024 -
Dan VanDam responded
Hi,
I brought one of my 2014 Chevy Silverados into Betten Chevrolet in Muskegon because of a recall, something about adjusting the brake peddle. I bought several of these and had brought each of them in for several recalls over the past 5-6 years! These are part if a fleet and are well maintained!
There were no obvious issues with this truck except for the engine lite and tire lite were on all the time. Didnt seem to effect the performance! On the way to drop it off I noticed a Very Slight vibration which felt like a tire wasn't balanced correctly.
While I was there for this break adjustment recall and also because I am soon going to gift the truck to somebody, I thought I would get an inspection of the vehicle to tell me if there's anything else they recommend to be fixed so that I know the truck was in good condition when I give it away.
When they gave me the estimate I literally had to go sit down in the waiting area to digest the information! At first I thought they gave me someone elses paper work! Didn't take long for me to cross off everything from the list because it was well over $8000 of work and parts! I knew there was no way I was gonna do that however, because I was there and because they did give me the diagnosis I told them to go ahead and do the oil filter and replace the 2 small coolant lines to the transmission and the engine even though it wasnt even time for the oil change yet!
While I was reviewing the repair estimate I called another Repair Shop that I used frequently for various things on other vehicles my company and family ownes. They told me to RUN! "That pricing was enough to do more than 6 vehicles" they said! I felt cheated and taken advantage of!
I came to pick up the vehicle and was given a bill of around $1,440 which also included a $175 Diagnostic fee.
I once again was ill feeling at the pricing!
I did go ahead and pay without making too many comments other than explain why I did not have them do any other work. it was because of the ridiculous pricing!
Considering an oil change is somewhere around $79.00, yours being about $100 and even with the diagnistic fee of $175 (which I thought would be waived if you did some work from that diagnosis) I estimated myself it would be no more than $600, $700 max.! Nope, over $1,440.00!
I attempted calling GMC Corp but then called Bettens. The lady I spoke with said "yes, crazy isnt it? Prices are high everywhere"! Wrong! Its not the high consumer pricing and its not everywhere! According to two (2) other Repair shops I spoke with, its Bettens with their ridiculous price gouging, imo! I also shopped the parts I was told could be replaced. Of course it was much less regardless where I looked!
Anyway, Now, I feel the need to warn everyone I know about this! I've bought and leased many vehicles from Bettens. In fact, I just leased two more a couple months ago! I leased vehicles for my Company and family from Ford, Toyota my Auto imports, Grand Haven Preferred and Bettens.
I dont know if I'll ever return to Bettens but, I can say that unless its a warranty thing, I'll NEVER trust Betten Chevrolet of Muskegon service department again! Workmanship might be good but who can afford it? The sales team was great! If you don't have reasonable service and reasonable pricing after the sale its probably a good idea to go elsewhere! Thats how I feel and thats my opinion! Thats my story!
Thank you for you time!
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3 yrs, 11 mos
