I’ve always trusted this location for all my vehicles
purchased and serviced but this most recent was very disappointing! My vehicle went into low power mode and I was unable to drive my vehicle, had it
purchased and serviced but this most recent was very disappointing! My vehicle went into low power mode and I was unable to drive my vehicle, had it towed into the dealership and after 48 hrs the results were a wire related to the ignition that was rubbing till it broke and blew the fuse. This wiring was FACTORY installed and was repaired and repositioned to not happen again. I’m still confused why it wasn’t covered under warranty regardless of my bumper to bumper expired or perhaps recall? I paid $390 for the repair. Something in good faith seems appropriate. Thank you!
Lita Cybulskis
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by LITACYBULSKIS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg, service advisor
Sep 03, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you, Lita, for sharing your experience with us at Betten Cadillac. While we appreciate your continued trust in our dealership, we understand your disappointment regarding the recent trouble with your vehicle. It’s important to us that our customers feel valued and understood.
Sincerely,
Rob Morris | Service Director
I had to get a new key fob 424.
00 you are all set, being a Chevy and Cadillac owner , you would think they think that wouldn't screw you on a key fob, but I paid it . And my mechani
00 you are all set, being a Chevy and Cadillac owner , you would think they think that wouldn't screw you on a key fob, but I paid it . And my mechanic said it was 124 dollars to do the same thing. What's was wrong with this picture. But they still want your business. Right . That's three times they screwed me .
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by ksmv700
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for sharing your experience with us. I understand your concerns about the pricing of the key fob and appreciate your feedback on this matter. At Betten Cadillac, we strive to provide fair pricing and quality service to our customers. If you would like to discuss this further or explore any options available, please feel free to reach out to us directly. We value your business and hope to better serve you in the future.
Sincerely,
Rob Morris | Service Director
I brought my vehicle in for brakes.
Front and back, total was $1681. How someone sleeps at night ripping customers off. Not only will you never get my business again, I will vocalize my
Front and back, total was $1681. How someone sleeps at night ripping customers off. Not only will you never get my business again, I will vocalize my thoughts on the unethical charges.
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by Melksmith68
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for taking the time to write a review. I would love to look into this a bit more for you and see what the estimate covered. Please send me your name and contact info so I can get back with you. slandreth@bettenautogroup.com
Just a call to schedule a service appointment, but
service was Prompt and efficient. Courteous too!
service was Prompt and efficient. Courteous too!
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by BRADB8
Verified Customer
Verified Customer
Aug 25, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your kind words, Brad! I'm glad to hear that your service appointment at Betten Cadillac was prompt, efficient, and courteous. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future!
Sincerely,
Rob Morris | Service Director
Very friendly and professional, prompt service, kept me
informed, answered my questions Joe is awesome
informed, answered my questions Joe is awesome
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by dairymaid1967
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Great to hear! I'm so glad Joe was able to assist.
Thank you for everything good experience with us I
appreciate it will see you soon thank you so very much
appreciate it will see you soon thank you so very much
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by Dunes Preval
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you so much for your kind words, Dunes! I truly appreciate your positive feedback and am thrilled to hear you had a great experience with us at Betten Cadillac. We look forward to seeing you again soon!
Sincerely,
Pete Adkins | padkins@bettengm.com
Professional customer service.
Advisors Listen. No up selling! Not over priced. Courtesy van if needed.
Advisors Listen. No up selling! Not over priced. Courtesy van if needed.
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by SANDERSM991
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your review! I'm glad you experienced professional customer service and appreciated our advisors' attentiveness at Betten Cadillac. It’s our goal to provide great service without the pressure of upselling. We hope to see you again soon and thank you for choosing us.
Sincerely,
Rob Morris | Service Director
Took care of my need for an oil change on a Saturday so
that I could do I could sell my car 🚗 on Monday. 👋
that I could do I could sell my car 🚗 on Monday. 👋
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by Rctoppen
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for the review. We aim to provide a 5 star experience every time. Please let me know how we can accomplish that next time! slandreth@bettenautogroup.com
Took my vehicle in without an appointment and they were
able to fit me in. Very helpful.
able to fit me in. Very helpful.
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by bobbi
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joe
Jul 21, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you for your kind words, Bobbi! I'm thrilled to hear that we could accommodate you without an appointment. At Betten Cadillac, we strive to provide helpful service to all our customers. We look forward to seeing you again soon!
Sincerely,
Rob Morris | Service Director
Service is always excellent and fast, been doing business
with them for over 30 years ! Completely satisfied!!
with them for over 30 years ! Completely satisfied!!
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by GROOVINGRANNIE61
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2025 -
Betten Chevrolet GMC Buick of Muskegon responded
Thank you so much for your kind words! We truly appreciate your loyalty to Betten Cadillac over the past 30 years. It’s wonderful to hear that you consistently receive excellent and fast service. We look forward to serving you again in the future!
Sincerely,
Rob Morris | Service Director