Maria Secord
Maria Secord at Betten Chevrolet GMC Buick of Muskegon

Maria Secord

Community Relations & Social Media

Betten Chevrolet GMC Buick of Muskegon

2474 S. Henry St
Muskegon, MI 49441

4.4
29 Reviews
4.4

29 Reviews

Write a Review

Dealership Experience

4 yrs, 2 mos

29 Reviews of Maria Secord

August 30, 2025

Dealership Rating
Employee Rating

I’ve always trusted this location for all my vehicles purchased and serviced but this most recent was very disappointing! My vehicle went into low power mode and I was unable to drive my vehicle, had it More

by LITACYBULSKIS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg, service advisor

Sep 03, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Lita, for sharing your experience with us at Betten Cadillac. While we appreciate your continued trust in our dealership, we understand your disappointment regarding the recent trouble with your vehicle. It’s important to us that our customers feel valued and understood. Sincerely, Rob Morris | Service Director

August 28, 2025

Dealership Rating
Employee Rating

I had to get a new key fob 424. 00 you are all set, being a Chevy and Cadillac owner , you would think they think that wouldn't screw you on a key fob, but I paid it . And my mechani More

by ksmv700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 28, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I understand your concerns about the pricing of the key fob and appreciate your feedback on this matter. At Betten Cadillac, we strive to provide fair pricing and quality service to our customers. If you would like to discuss this further or explore any options available, please feel free to reach out to us directly. We value your business and hope to better serve you in the future. Sincerely, Rob Morris | Service Director

August 26, 2025

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I brought my vehicle in for brakes. Front and back, total was $1681. How someone sleeps at night ripping customers off. Not only will you never get my business again, I will vocalize my More

by Melksmith68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 26, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for taking the time to write a review. I would love to look into this a bit more for you and see what the estimate covered. Please send me your name and contact info so I can get back with you. slandreth@bettenautogroup.com

August 25, 2025

Dealership Rating
Employee Rating

Just a call to schedule a service appointment, but service was Prompt and efficient. Courteous too! More

by BRADB8
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Brad! I'm glad to hear that your service appointment at Betten Cadillac was prompt, efficient, and courteous. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

August 24, 2025

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Employee Rating

Very friendly and professional, prompt service, kept me informed, answered my questions Joe is awesome More

by dairymaid1967
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Addicott, Jason Chester

Aug 25, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Great to hear! I'm so glad Joe was able to assist.

August 09, 2025

Dealership Rating
Employee Rating

Thank you for everything good experience with us I appreciate it will see you soon thank you so very much More

by Dunes Preval
Service Price Transparency
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Recommend Dealer
Yes
Aug 09, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your kind words, Dunes! I truly appreciate your positive feedback and am thrilled to hear you had a great experience with us at Betten Cadillac. We look forward to seeing you again soon! Sincerely, Pete Adkins | padkins@bettengm.com

August 06, 2025

Dealership Rating
Employee Rating

Professional customer service. Advisors Listen. No up selling! Not over priced. Courtesy van if needed. More

by SANDERSM991
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 06, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your review! I'm glad you experienced professional customer service and appreciated our advisors' attentiveness at Betten Cadillac. It’s our goal to provide great service without the pressure of upselling. We hope to see you again soon and thank you for choosing us. Sincerely, Rob Morris | Service Director

August 03, 2025

Dealership Rating
Employee Rating

Took care of my need for an oil change on a Saturday so that I could do I could sell my car 🚗 on Monday. 👋 More

by Rctoppen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the review. We aim to provide a 5 star experience every time. Please let me know how we can accomplish that next time! slandreth@bettenautogroup.com

July 20, 2025

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Employee Rating

Took my vehicle in without an appointment and they were able to fit me in. Very helpful. More

by bobbi
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe

Jul 21, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Bobbi! I'm thrilled to hear that we could accommodate you without an appointment. At Betten Cadillac, we strive to provide helpful service to all our customers. We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

July 06, 2025

Dealership Rating
Employee Rating

Service is always excellent and fast, been doing business with them for over 30 years ! Completely satisfied!! More

by GROOVINGRANNIE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Pike, Jason Chester

Jul 06, 2025

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your kind words! We truly appreciate your loyalty to Betten Cadillac over the past 30 years. It’s wonderful to hear that you consistently receive excellent and fast service. We look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

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