Maria Secord

We had our Honda Passport in for a Recall and a maintenance check for noise while accelerating. Betten Honda Service wrecked our Passport in their parking lot. We were immediately notified. maintenance check for noise while accelerating. Betten Honda Service wrecked our Passport in their parking lot. We were immediately notified. The crash resulted in the Drivers Air Bag being deployed (the employee we were told was/is “ok”). We were devastated by the damage to our favorite vehicle. They did repair the damage at the Betten Chevrolet Buick GMC body shop across the street and Betten Honda Service. The initial estimate to repair the damage was $13,632. They did provide a loaner car for the time it took to repair the Passport. It is my/our understanding that Accidents and Air Bag deployment results in “Lost Value” of a vehicle. My research (on-line) shows a lost value of 10% to 30%. We have run the Carfax for the Passport, the detail(s) of the work done/completed by the Betten Body Shop and Betten Honda Service are not listed. The Carfax does show that work was done by both, “Vehicle Serviced”. The Honda service does show the engine mount replaced and an alignment. The Air Bag replacement is Not shown/listed. It is also our understanding that it is our responsibility to disclose prior-accidents and air-bag-deployment-and-replacement when selling a vehicle. For our Passport the Carfax will not be sufficient. We have asked Betten Honda to make an offer for our lost value based on the extensive damage including the air bag deployment/replacement. They have declined. They introduced the “Lost Value” of the Passport when we went to see it after their crash. They wanted to buy the Passport from us and (as we were told) send it to the Auction as they did not want it in our possession or sold to someone by them. The question to ask yourself is can you trust a Carfax if the vehicle has been repaired by them? More

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