the process was smooth all the way till end thanks to
Marianna. was able to make a deal and work with me on the approval process for the loan.
Marianna. was able to make a deal and work with me on the approval process for the loan.
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by gelokjordan23
Process to buy a car from here is very straightforward.
My salesperson Mariana is highly recommended as she was the person that helped me. Please ask for her when you come.
My salesperson Mariana is highly recommended as she was the person that helped me. Please ask for her when you come.
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by Naoh
Sep 11, 2026 -
EchoPark Automotive Houston responded
Thank you so much for the great review! We’re thrilled to hear that you found the EchoPark car-buying process straightforward and stress-free. We’ll be sure to share your kind words with Mariana—she’ll be excited to know she made such a positive impression! We truly appreciate your recommendation and your business. Welcome to the EchoPark family! 💚🚗
Clean.
Great service, so many options to choose from. Customer service was great. Didn’t wait very long.
Great service, so many options to choose from. Customer service was great. Didn’t wait very long.
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by LauraEarsley
Sep 11, 2026 -
EchoPark Automotive Houston responded
Thank you for the great review! We’re glad you enjoyed the clean environment, great customer service, and wide selection of vehicles. At EchoPark, we work hard to make the car-buying experience simple, efficient, and stress-free. We truly appreciate your business and are happy we could get you on the road without a long wait. Welcome to the EchoPark family! 💚🚗
We had a great experience at EchoPark.
I knew the car I wanted and they addressed my concerns and requests. It was a straightforward car buying experience and I look forward to purchasin
I knew the car I wanted and they addressed my concerns and requests. It was a straightforward car buying experience and I look forward to purchasing another car there soon! Mariana was a pleasure to work with!
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by Chris.frizzell
Aug 25, 2026 -
EchoPark Automotive Houston responded
Thank you for sharing your wonderful experience! We’re so glad Mariana was a pleasure to work with and that our team was able to make the car-buying process straightforward and stress-free. We truly appreciate your business and look forward to helping you with your next vehicle purchase!
Overall, our experience was positive, but there was a
significant issue during the financing process.
Before agreeing to several optional protection packages, I specifically asked whether they could a
significant issue during the financing process.
Before agreeing to several optional protection packages, I specifically asked whether they could all be canceled if needed. Gene Inman in finance assured us multiple times that they were cancelable, despite not providing any documentation to support that claim. Based on those assurances, we agreed to purchase the packages.
Unfortunately, we later learned that the information was not entirely accurate and ended up paying for products we would not have purchased had we been given clear information from the start.
Since then, the dealership has brought in a new General Manager who personally reached out to me. He was professional, courteous, and genuinely interested in helping resolve the situation. Thanks to his efforts, we were able to cancel another package and receive a partial refund of $499. While I appreciate recovering some of our money, we were still unable to receive a refund for the PermaPlate Appearance Protection package, which we were told is included on all of their vehicles.
I also want to recognize our salesperson, Mariana, who was friendly and helpful throughout the process. Unfortunately, after she left for the day, we completed the transaction with Gene in finance, and that's where the issues arose.
I appreciate the new General Manager's efforts to make things right, which is why I'm leaving 4 stars. The vehicle purchase itself was good, but I believe the financing products should have been presented more transparently. My advice to future customers is to get all cancellation terms in writing before agreeing to any optional packages.
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by You remember me
Aug 25, 2026 -
EchoPark Automotive Houston responded
Thank you for taking the time to share such a thoughtful and detailed review. We truly appreciate your recognition of the positive aspects of your experience, as well as your candid feedback regarding the financing process. We’re glad to hear that you had a great experience with Mariana and that she was friendly, helpful, and attentive throughout the vehicle purchase.
We also sincerely appreciate you acknowledging the efforts of our new General Manager. It’s important to us that when a concern is brought to our attention, we take the time to listen, personally get involved, and do everything we reasonably can to find a resolution. We’re pleased that we were able to cancel an additional protection package and provide a $499 partial refund, although we understand and respect that you remain disappointed with the outcome regarding the PermaPlate Appearance Protection.
Your comments regarding the presentation of the financing products are important to us. We agree that customers should have a clear understanding of the products they are purchasing, including the applicable cancellation terms and any limitations, before making a decision. We take your feedback seriously and will use it as an opportunity to reinforce the importance of transparency and clear communication throughout the financing process.
We’re grateful that, despite the concerns you experienced, you still viewed your overall vehicle purchase positively and felt comfortable giving us four stars. Your recommendation to future customers to review cancellation terms carefully is valuable, and we will also continue working internally to ensure those terms are communicated as clearly as possible.
Thank you again for choosing us, for recognizing Mariana and our General Manager, and for giving us the opportunity to address your concerns. We appreciate your business and hope you enjoy your vehicle for many years to come.
There was no A/C in the dealership it was miserable.
We got there at 6:15pm and did not leave until 11:30 pm, there is absolutely no reason for that. I was not told it would take 2 months to get my ins
We got there at 6:15pm and did not leave until 11:30 pm, there is absolutely no reason for that. I was not told it would take 2 months to get my inspection sticker. I was told I would get a call for some to make an extra fob. The person I spoke with on the phone made it sound like we would be meeting with him and he was in a call center. The price of the card was good.
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by lruiz24
Aug 04, 2026 -
EchoPark Automotive Houston responded
Thank you for taking the time to share your feedback. We appreciate your honesty and are glad to hear you were happy with the price of your vehicle.
We sincerely apologize for the discomfort you experienced during your visit, especially with the lack of air conditioning and the length of time it took to complete your purchase. We understand how frustrating that must have been, and that's not the experience we want for our customers.
We're also sorry for the miscommunication regarding your inspection sticker, key fob, and the expectations set before your visit. Clear and accurate communication is important, and we appreciate you bringing these issues to our attention so we can address them with our team.
Thank you again for your feedback. We value your business and hope we'll have the opportunity to provide you with a much smoother experience in the future.
Mariana is a transparent person and it was a wonderful
experience. I definitely recommend Mariana (sales person) if your looking a for a car definitely Mariana, she did an outstanding job.
experience. I definitely recommend Mariana (sales person) if your looking a for a car definitely Mariana, she did an outstanding job.
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by Sandybenitez16
Jul 14, 2026 -
EchoPark Automotive Houston responded
Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with Mariana. She truly takes pride in being transparent, helpful, and dedicated to finding the right vehicle for every customer. We sincerely appreciate your recommendation and thank you for trusting us with your car-buying journey. Enjoy your new vehicle, and we look forward to serving you again in the future! 🚗🎉
Muy amables todos te ayudan mucho y se toman el tiempo de
escuchar tus peticiones para darte lo que necesitas
escuchar tus peticiones para darte lo que necesitas
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by diane.j.reyes28
Jul 14, 2026 -
EchoPark Automotive Houston responded
Gracias por tomarte el tiempo de compartir tu experiencia. Nos alegra mucho saber que nuestro equipo fue amable, escuchó tus necesidades y se tomó el tiempo para ayudarte a encontrar exactamente lo que buscabas. Agradecemos tu confianza y esperamos verte de nuevo en el futuro. ¡Disfruta tu vehículo! 🚗😊
Mariana was very courteous and helpful, and we got the
vehicle we wanted at a fair price. We would use EchoPark Houston again and we would recommend it to others.
vehicle we wanted at a fair price. We would use EchoPark Houston again and we would recommend it to others.
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by andrew.joseph.conrad
Jul 14, 2026 -
EchoPark Automotive Houston responded
Thank you for your wonderful review! We're so glad to hear that Mariana was courteous and helpful throughout your car-buying experience, and that you found the vehicle you wanted at a fair price. Your recommendation means a lot to us, and we truly appreciate your trust in EchoPark Houston. We hope you enjoy your new vehicle and look forward to welcoming you back in the future! 🚗😊
Amazing recomend getting with Mariana shes very helpfull
and will help you out with what you need
and will help you out with what you need
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by zapatacarlos73
Jul 14, 2026 -
EchoPark Automotive Houston responded
Thank you so much for your amazing recommendation! We're thrilled to hear that Mariana was so helpful and made sure you found exactly what you needed. She truly cares about providing a great experience for every guest. We appreciate your kind words and your trust in EchoPark Houston. Enjoy your new vehicle, and we look forward to seeing you again! 🚗😊
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