Audi Stevens Creek

I am extremely disappointed with the service provided by Kevin Pharm. This is my second consecutive poor experience with him. A simple repair previously dragged on for three weeks and required five separate Kevin Pharm. This is my second consecutive poor experience with him. A simple repair previously dragged on for three weeks and required five separate visits just to clarify the issue. Most recently, I scheduled an appointment 10 days in advance specifically to secure a loaner vehicle. Upon arrival, I was told none were available. Kevin failed to communicate this shortage beforehand or offer to reschedule, leaving me stranded in the lounge for four hours. I have only owned my Audi for two months, and this level of service falls far short of the luxury experience I expected. More

Took our Audi Q5 in for oil and filter change. Great communication with service advisor, Nick Chavez. Great communication with service advisor, Nick Chavez. More

Awesome staff, on-time service, easy to make appointment, comfortable and clean waiting room, restrooms very clean. comfortable and clean waiting room, restrooms very clean. More

Justin the service manager is the best. The service centre is clean and well run The service centre is clean and well run More

I love the dealer , they never lie and they are friendly , the service is 5 stars , the service is 5 stars More

Audi service department is excellent. They are detailed oriented and kept me informed about the progress of my vehicle. They are detailed oriented and kept me informed about the progress of my vehicle. More

Upon arrival, a customer service rep approaches my car to get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose to stay in their clean, beautiful lobby. They provide hot / cold drinks and snacks while you wait. But they offered to Uber me home and then pick me up when the job is done. I'm kept in the loop of what's happening to my car and any last-minute discoveries that need to be handled so I can make a decision to confirm for them to proceed. The mechanic even sends a video of the things he's done and found on my car. At the end of my appointment, the service writer approaches me and gives me the breakdown of costs. I am then led to the cashier to pay and then given my key. I will find that my car is washed and cleaned waiting for me. More

Efficient effective communicates clearly quality work great attitudes clean and pleasant great waiting area with codfee and snacks great attitudes clean and pleasant great waiting area with codfee and snacks More