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Audi Stevens Creek
San Jose, CA
2,114 Reviews
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2,114 Reviews of Audi Stevens Creek
March 16, 2026
I am a loyal Audi customer on my second Audi purchase, and my experience with Audi San Jose Service and Parts has been deeply disappointing. I paid $557.29 to have the sun visor on my 2022 Audi e-tron re and my experience with Audi San Jose Service and Parts has been deeply disappointing. I paid $557.29 to have the sun visor on my 2022 Audi e-tron reattached. Within a year, the visor detached again while I was driving at freeway speed — this time simply from gently trying to open it. It completely blocked my field of vision, forcing me to hold it up with one hand while steering with the other, with direct sun glare in my eyes. This was a serious safety incident, not a minor inconvenience. What makes this especially inexcusable: my car has under 8,000 miles on it. I barely drive it. There is no argument to be made about excessive use or wear and tear. This was a repair that failed under the lightest possible conditions. When I returned, I was quoted $606.59 to fix the exact same problem. I contacted Audi Customer Care to escalate, and they declined to help — citing a $175 discount the dealership offered as sufficient resolution. It is not. I have since filed a formal complaint with the California Bureau of Automotive Repair. I am sharing this because other customers deserve to know: if you pay for a repair here, there is no guarantee the work will hold — and if it fails, neither the dealership nor Audi corporate will take responsibility. More
by LivP
Employees Worked With
N/A
February 07, 2026
Unfortunately you can't give 0 stars worst car buy experience of my life we paid cash was told the car would ship in 72hrs it was 5 days after a month and had to call numerous times we finally got the experience of my life we paid cash was told the car would ship in 72hrs it was 5 days after a month and had to call numerous times we finally got the title a month later when we received it it was not dated in two places and was lied to on numerous occasions about lost paperwork the title being in the mail the general manager doesn't know how to return phone calls must be really hard to dial a phine and Roy the fiance manager is a pathological liar and very arrogant I would never buy a car from them again amd I would not recommend them to anyone to buy a car from them unless you want headache after headache id especially if your out of state worst dealership I have ever worked with More
by hawksfan0331
Employees Worked With
Roy
January 19, 2026
I am extremely disappointed with the service provided by Kevin Pharm. This is my second consecutive poor experience with him. A simple repair previously dragged on for three weeks and required five separate Kevin Pharm. This is my second consecutive poor experience with him. A simple repair previously dragged on for three weeks and required five separate visits just to clarify the issue. Most recently, I scheduled an appointment 10 days in advance specifically to secure a loaner vehicle. Upon arrival, I was told none were available. Kevin failed to communicate this shortage beforehand or offer to reschedule, leaving me stranded in the lounge for four hours. I have only owned my Audi for two months, and this level of service falls far short of the luxury experience I expected. More
by bairathiamita
Employees Worked With
Kevin Pharm, Casey Angen
