Marie Cook | Page 12

Utterly un-professionalism at Brattleboro Subaru. I’m single father looking to buy a Subaru for my daughter Alanis, for the record we as a family have owned several Subaru’s throughout the years. My daug single father looking to buy a Subaru for my daughter Alanis, for the record we as a family have owned several Subaru’s throughout the years. My daughter Alanis found her ideal Subaru, with its safety features, color, price point etc. I called and initially spoke to Marie Cook who later told me the car was no longer available, that the car was going to be purchased by someone else and it was confirmed. It seemed she was giving favoritism but I understood that happens perhaps it a returning buyer. I told my daughter obviously she was disappointed. Today 5 days later my daughter tells me the Subaru still there available on Autotrader and on Brattleboro Subaru website, excited I called back I asked to speak with a manager and was connected with Luke Higley (sales manager) in hopes for a straight answer and in hopes to buy this car today, instead I got a manager who too gave me a conflicting story telling me yes I was told the car was sold 5 days ago but the car still there and still shows available because “the buyer” now an employee who works there hadn’t finished the loan application. I say contradicting stories because Manager Luke tells me they have a policy of first come first serve yet that is not true because I was the first buyer who wanted to buy this Subaru Outback when I first spoke to saleswoman Marie Cook. As a buyer who’s family bought and now owned several Subaru’s and as a single father trying to buy yet another Subaru for my daughter I am incredibly disappointed with the lack of professionalism, lack of integrity and lack of forthcoming from now two employees at Brattleboro Subaru. Signed: Joel. Disappointed father and daughter. Fyi - I just found that Luke Higley also gave me conflicting information when I asked him for the name of their General Manager, Luke gave me the name of John Chiesa their GM. I saw the list of employee name for Brattleboro Subaru and there’s no “GM John Chiesa” only a Christian Chiesa and a John McFeeley, nothing about a “John Chiesa” that works there which is who “sales manager Luke Higley” told me it was. Again more contradicting information. Yes once again I’m utterly disappointed. More

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One of the more professional and friendly dealerships I've ever been to. My wife and I were looking for a used Legacy for our son. Marie Cook went above and beyond helping us find just the right car. Ou I've ever been to. My wife and I were looking for a used Legacy for our son. Marie Cook went above and beyond helping us find just the right car. Our salesperson Ian Findlay was fantastic. We came in with pre-approved financing from one bank and he found us a better deal with a different bank. Even more impressive was that Ian immediately pointed out some routine work the car needed to have done there before they were going to deliver it to us. That's a level of honesty you don't find at many dealerships. I can't recommend Brattleboro Subaru highly enough. These folks are great ! More

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We are so grateful and happy with the team at Brattleboro Subaru. We waited a long time to finally get a new vehicle and everyone went above and beyond to make it happen for us. We absolutely love the Subar Subaru. We waited a long time to finally get a new vehicle and everyone went above and beyond to make it happen for us. We absolutely love the Subaru Impreza and look forward to purchasing many more vehicles with Brattleboro Subaru. Undoubtedly customers for life after everything they did for us. Highly recommend this awesome dealership. More

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