Mario Cordova | Page 7

Great friendly service! They even offer a complementary Lyft ride, but I hung around the area instead. Also had a cozy waiting area while I waited for my car maintenance. They even offer a complementary Lyft ride, but I hung around the area instead. Also had a cozy waiting area while I waited for my car maintenance. More

by DESIGN1 Verified Customer Verified Customer

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Excellent service and an added benefit was a great sense of humor. Humor is a great way to start the day! of humor. Humor is a great way to start the day! More

by MEMORTIMER Verified Customer Verified Customer

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They stayed in contact about my need to schedule the appt, about the upcoming appt once it was scheduled, and about when to come back and get my car once I dropped it off. They were polite, professiona appt, about the upcoming appt once it was scheduled, and about when to come back and get my car once I dropped it off. They were polite, professional and efficient, while I was at the dealership. It was generous for them to provide me with a Lyft home. I just wish that they could narrow the window for them having the car so I could just wait in the dealership for the service to be completed rather than going back home (which takes about a half hour) and returning later (which takes at least a half hour----this is WEST LOS ANGELES/405 FWY TRAFFIC). I dropped my car off at 11:00 a.m. and was called to pick it up at 4:00 p.m. I know they are trying to manage the flow of customers and cars but my entire day was disrupted for a an oil change and tire rotation that couldn't have taken more than 30 minutes. I would rather sit in the showroom and work on my laptop for 3 hours than go home and have to return to the dealership at rush hour. P.S. Because I live further than 4 miles from the dealership, they generously allowed me to use the Lyft service one way. I still had to find a ride, however, for my return trip, which also disrupted that person's day. If I had instead ordered a Lyft, it probably would have cost me at least $20.00 to obtain the "free" service provided under my maintenance contract. The next closest Mazda dealership is 50 miles from my home. More

by DRLISAWOLF Verified Customer Verified Customer

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They are great and professional. Excellent communication and a video breakdown to show you what’s up! Excellent communication and a video breakdown to show you what’s up! More

by irfan2 Verified Customer Verified Customer

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I never come in with an appointment cause my schedule is crazy and I usually do car stuff last min when I have time just pop up, or when I have an emergency like this last time. But Miguel always helps me o crazy and I usually do car stuff last min when I have time just pop up, or when I have an emergency like this last time. But Miguel always helps me out and gets my car in! I’m always ok with waiting a few days as long as I have a loaner and they always find me a car, whether it’s on them or whether it’s a cheap price! Love it there. More

by Alexandria1 Verified Customer Verified Customer

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The service went above and beyond for my Mazda routine service. I want to express my gratitude to the service team! service. I want to express my gratitude to the service team! More

by SEIKO129 Verified Customer Verified Customer

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Great experience with scheduled service. Everything ran on time and the free lyft to pick up my car made things so easy. Everything ran on time and the free lyft to pick up my car made things so easy. More

by CHICONES77 Verified Customer Verified Customer

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Always a thorough job. I like the video of the service and the recommendation of needs. I like the video of the service and the recommendation of needs. More

by JBBYRNES Verified Customer Verified Customer

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Excellent. So efficient and reliable. Much appreciated. Know where to come when I need you again. Thanks So efficient and reliable. Much appreciated. Know where to come when I need you again. Thanks More

by RHODESIGNS8 Verified Customer Verified Customer

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The people there are wonderful but its not normal to wait 6 hours for an oil change (with an appointment). I feel like whenever I go there they claim to be understaffed and overbooked. They recommended addit 6 hours for an oil change (with an appointment). I feel like whenever I go there they claim to be understaffed and overbooked. They recommended additional service but could not do it the same day because it was so late by the time they got to my vehicle. More

by csgw Verified Customer Verified Customer

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