Mario Garcia | Page 6

Mario Garcia is very unprofessional and single handedly lost not only a new customer, but an existing customer. We wanted to lease a car for my daughter, who just graduated with a doctorate degree and lost not only a new customer, but an existing customer. We wanted to lease a car for my daughter, who just graduated with a doctorate degree and has accepted a very high paying job. She also has very good credit. She was told that I needed to co-sign on the lease as she doesn’t have established credit. I submitted the application, and received several notices on inquires on my credit almost immediately. Several hours later, we went to the dealership and met with Mr. Garcia to pick up the car. It was at that point that he told me that my co-sign was denied, due to already financing 2 other cars. He then tried to upsell us on a more expensive lease, about 33% more than our original deal. My daughter and I asked him several times when he knew I was denied, and he evaded the question. I believe this was a classic bait and switch. I think Mr. Garcia thought as long as he got us in the door, our emotions would take over and we would accept the more expensive option. We had seriously considered a comparable Mazda model, but ultimately went with the Honda. During this ordeal, I told my daughter that I’d this deal falls through, we could always go back to Mazda. I don’t think Mr. Garcia appreciated this. When we declined the deal, Mr Garcia suggested that we have my wife co-sign. I said that I was concerned that she would apply, only to come back here again to find out she was denied. Mr Garcia then became extremely unprofessional. He said, “what, are you blaming me for this?” I replied that I didn’t appreciate it that he knew I was denied, yet he had us come in anyway. If there was a problem with my credit, then I should have been notified earlier, and have the opportunity to work it out on my own. Mr. Garcia then stood up, called in a coworker, and told him to get us out of here. They want to go to Mazda anyway. I feel this was a breach of contract. We ended the deal and will look at other options. If we do decide on the Honda, it certainly won’t be at Millennium. If Millennium can hire someone like Mr. Garcia, I really have no faith in that dealership. More

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Was able to quickly and easily get my used car! Workers were very friendly and knowledgeable. Workers were very friendly and knowledgeable. More

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Thamar and the rest of the dealership were fantastic - made the process efficient and enjoyable. 10/10. made the process efficient and enjoyable. 10/10. More

by brian.tully22 Verified Customer Verified Customer

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Super easy experience. Zero complaints. Jose Abreu answered every question we had to make this experience like a dream! Zero complaints. Jose Abreu answered every question we had to make this experience like a dream! More

by sosnrodxx Verified Customer Verified Customer

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At this dealership I found the staff to be nice, helpful and easy to work with. They went above and beyond to help me through the process, answered my questions and addressed my concerns. I left the dealers and easy to work with. They went above and beyond to help me through the process, answered my questions and addressed my concerns. I left the dealership with peace of mind and with my new car!! More

by hellen_duran Verified Customer Verified Customer

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Nice place, with really nice people. They are always trying to help you to find what you need They are always trying to help you to find what you need More

by MATMOLINAB Verified Customer Verified Customer

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Salesman Edgar was very knowledgeable and patient and made the transaction as easy as possible. made the transaction as easy as possible. More

by SICAG23 Verified Customer Verified Customer

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This is the second car I get from this dealership, and both experiences have been very satisfying. They have been able to work with me to get the car I wanted for the appropriate price! both experiences have been very satisfying. They have been able to work with me to get the car I wanted for the appropriate price! More

by rafael.chong514 Verified Customer Verified Customer

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I was pressured to pick a car. I was shown different options I was interested in. I felt constantly dismissed. I’m very unhappy. I was shown different options I was interested in. I felt constantly dismissed. I’m very unhappy. More

by SAMPAVI SIVANESATHASAN Verified Customer Verified Customer

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Attentive and transparent sales approach—no gimmicks or games. This is the second car we’re purchasing from Jorge, and we’ll definitely be back again. games. This is the second car we’re purchasing from Jorge, and we’ll definitely be back again. More

by DIMITRI Verified Customer Verified Customer

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