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Mario Grbavac

Overview Reviews (743) Inventory (216)

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Mario Grbavac

Sales Associate

City Volkswagen of Evanston

1033 Chicago Ave
Evanston, IL 60202

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5.0

743 Reviews

Overview Reviews (743) Inventory (216)

Dealership Experience

13 yrs, 4 mos

Industry Experience

13 yrs, 4 mos

Languages Spoken

Croatian

English

5.0

743 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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743 Reviews of Mario Grbavac

June 29, 2026

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Employee Rating

Good music good vibes. Happy with the deal I received and the way I was treated Happy with the deal I received and the way I was treated More

by Nate2214

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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June 28, 2026

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I love coming here because it is an easy transition and they are quick and efficient they are quick and efficient More

by Katy

Purchase Time

Recommend Dealer

Yes

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Jun 28, 2026 -

City Volkswagen of Evanston responded

It’s wonderful to hear the transition to your new Volkswagen was seamless and efficient. Mario and our team appreciate your feedback. We look forward to assisting you again. Sam Lotta General Manager slotta@cityautogroup.com

June 27, 2026

Dealership Rating

Employee Rating

As long as I am buying cars and Mario is in the industry, I will continue to buy from him. Funny, caring, kind and honest. He is hands down the best! I will continue to buy from him. Funny, caring, kind and honest. He is hands down the best! More

by DJA

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Purchase Time

Recommend Dealer

Yes

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Jun 27, 2026 -

City Volkswagen of Evanston responded

We appreciate your trust in Mario’s humor, caring nature, and honesty. We’re delighted you’re enjoying your new Volkswagen and look forward to assisting you again. Sam Lotta General Manager slotta@cityautogroup.com

June 27, 2026

Dealership Rating

Employee Rating

Wonderful team to work with. They are honest and very good at what they do, very happy with my purchase They are honest and very good at what they do, very happy with my purchase More

by Mhar9977

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 27, 2026 -

City Volkswagen of Evanston responded

Mario and our team are delighted to hear you found our support honest and knowledgeable during your used Volkswagen Tiguan purchase. Wishing you many enjoyable journeys in your Tiguan. Sam Lotta General Manager slotta@cityautogroup.com

June 17, 2026

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Employee Rating

Kind, efficient, and well organized. What more to say about Mario and his staff here at City. Very happy with my purchase What more to say about Mario and his staff here at City. Very happy with my purchase More

by Mike

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Jun 17, 2026 -

City Volkswagen of Evanston responded

How wonderful to hear Mario and his team provided kind, efficient, and well-organized service during your purchase. Enjoy every drive in your Volkswagen. Sam Lotta General Manager slotta@cityautogroup.com

June 09, 2026

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Employee Rating

They put in the effort to earn my business, and when I got a flat three days after buying the car (b/c of road debris), they replaced the tire free of charge--great customer service. got a flat three days after buying the car (b/c of road debris), they replaced the tire free of charge--great customer service. More

by tn

Recommend Dealer

Yes

Other Employees Tagged: Matthew Mikhail, Brendan Cowhey , Rob, Wayne

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Jun 09, 2026 -

City Volkswagen of Evanston responded

We’re pleased our team earned your business and could swiftly replace the tire on your Volkswagen Golf R after the flat. Enjoy driving your Golf R and let us know if there’s ever anything else we can do. Thank you for the 5-star rating! Sam Lotta General Manager slotta@cityautogroup.com

May 31, 2026

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Employee Rating

I love coming here for sales and service. Both are run well and have a good system going. Both are run well and have a good system going. More

by Rachel

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Matthew Mikhail

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May 31, 2026 -

City Volkswagen of Evanston responded

Thank you for trusting Volkswagen for both sales and service. Your feedback about our smooth processes means a lot to our team. Mario and Matthew will be happy to hear you had such a positive experience. Sam Lotta General Manager slotta@cityautogroup.com

May 31, 2026

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Employee Rating

Second time working with Mario within the last couple of years. Hands down best two car buying experiences I have had in my life years. Hands down best two car buying experiences I have had in my life More

by JoeB

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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May 31, 2026 -

City Volkswagen of Evanston responded

Hi there! Thank you for returning and congratulations on your used Volkswagen Jetta. We’re delighted Mario made both of your purchases stand out as your best car-buying experiences. We appreciate your trust and look forward to assisting you again. Sam Lotta General Manager slotta@cityautogroup.com

May 30, 2026

Dealership Rating

Employee Rating

Great experience at Scala VW. The team was friendly, straightforward, and easy to work with. No pressure, no games—just honest communication and a smooth buying process. They answ The team was friendly, straightforward, and easy to work with. No pressure, no games—just honest communication and a smooth buying process. They answered all my questions and made everything simple from start to finish. Really happy with my vehicle and the overall experience. Would definitely recommend them to anyone looking for a Volkswagen in the Evanston area. More

by NrbBuka

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 31, 2026 -

City Volkswagen of Evanston responded

It’s wonderful to know our team provided honest communication and a smooth process for your Tiguan purchase. Enjoy your new Volkswagen and thank you for recommending us. Sam Lotta General Manager slotta@cityautogroup.com

May 30, 2026

Dealership Rating

Employee Rating

Called in advance to look at 3 cars. They had them ready. I picked the one I like and it was a very smooth process. Great job They had them ready. I picked the one I like and it was a very smooth process. Great job More

by Roger

Recommend Dealer

Yes

Other Employees Tagged: Robert

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May 31, 2026 -

City Volkswagen of Evanston responded

Thank you for calling ahead so we could have the three vehicles ready for your visit. We’re glad you chose a used Volkswagen Tiguan and that everything went smoothly. Enjoy your Tiguan on the road! Sam Lotta General Manager slotta@cityautogroup.com

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