Mario Macias

Oustanding service staff on all areas, knowledge, communication , and expectation time of repair. I am very happy with the service I received when my vehicle was towed into San Tan Hyundai. communication , and expectation time of repair. I am very happy with the service I received when my vehicle was towed into San Tan Hyundai. More

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Mario was very professional listened to my complaints about another Hyundai Dealership and their unprofessional work. about another Hyundai Dealership and their unprofessional work. More

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Mario is fantastic. Took great care of my car and me. I would highly highly recommend him for anything. Took great care of my car and me. I would highly highly recommend him for anything. More

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Mario was very attentive not only my car's needs but my personal ones as well. I will always request Mario whenever he's available. Thank you! —A Widowmaker Survivor personal ones as well. I will always request Mario whenever he's available. Thank you! —A Widowmaker Survivor More

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Great Service. Mario takes good care of my needs and advises me on what to do. I always feel confident the job will be done well. Mario takes good care of my needs and advises me on what to do. I always feel confident the job will be done well. More

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As always, I love taking my vehicle to San Tan Hyundai! Mario was awesome and kept me informed throughout the entire time my car was being serviced. Highly recommended! Mario was awesome and kept me informed throughout the entire time my car was being serviced. Highly recommended! More

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Mario Macias is a great service advisor. I have come to him on several occasions and he never ceases to provide exceptional service. Earnhardt is fortunate to have him on board. I have come to him on several occasions and he never ceases to provide exceptional service. Earnhardt is fortunate to have him on board. More

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Mario was great to work with. I feel like my best interests were a genuine concern to Mario. I appreciate his professionalism. I feel like my best interests were a genuine concern to Mario. I appreciate his professionalism. More

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Always courteous ! ! Gets the job done .. I’ll always get my cars and work done there!! ! Gets the job done .. I’ll always get my cars and work done there!! More

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The closest dealership from me is just over an hour away. Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling syst Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling system error. The error codde was a bit vague but I knew it had something to do with that so taking it to the dealership seemed like a no brainer. I made my appointment for 7:00am and that I was waiting for the vehicle. When I get to my appointment, Mario was the tech that recieved me. I explained to him what I knew and he said he had to have a technician do diagnostic and that he wasn't sure when that would be and I would have to leave the car. I had no arrangements for a ride back and told him if I had known that I would have made plans for that. Trying to be understanding I asked if he could give me a better eta so I can determine if I want to call an Uber, have a friend drive up, or rent a loaner. He couldn't do that. He said my option was to back up and leave or leave the car with him. I told him I wasn't trying to be difficult, I just needed more information so I could make a plan going forward. He just flat out would not help and went further to say he was very busy. Keep in mind the issue wasn't the time of the repair but the time to get the diagnostic for the check engine light. I already had an error code that I tried to give to him. He wasn't having it. Realizing I wasn't going to get any help, I left. I have made a call to a service manager to see how I can actually get my issue resolved. Ideally, they step up and Mario was just having a bad morning. Update: Upon seeing my previousy negative review, A manager reached out to me to find out a bit more about what happened. We spoke for a bit about my issue and after coming to some common understandings it was decided that I bring my car back and they would get me sorted out. I really appreciated that in spite of what was a previously very vegative experience, Mario and the team there really stepped up to make things right. IN hindsite I probably shoul dhave asked for management in the first place so they could have made the call while I was there the first time but it felt like it was getting heated and I've learned it's better to walk away and collect your thoughts. I'm very greatful they were able to get me sorted out so I have changed my ratings of the dealership and Mario to reflect that satisfaction. PS: Error code was P2181 which upon further investigation is related to the Integrated Thermal Managment system. Technical Service Bulletin was issued for repair shops and service centers for this with the refrence number 23-EM-006H. A new ITM followed by an ECU update is the fix for this and is a known issue and recall from Hyundai. More

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