Mario Mata | Page 7

They all were great you did what I needed done. I love my new car. I love my new car. More

by halmiller44 Verified Customer Verified Customer

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Everyone at Northwest Chevrolet was extremely awesome! They helped us through the entire process, and made sure we were getting the right vehicle for us! They helped us through the entire process, and made sure we were getting the right vehicle for us! More

by a.j.montecalvo Verified Customer Verified Customer

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Bait and switch! This couldn’t have been more of classic “used car salesmen” experience. Price changed multiple times they even tried to sell me the car for $4k more This couldn’t have been more of classic “used car salesmen” experience. Price changed multiple times they even tried to sell me the car for $4k more than what was advertised online! I had to show them their own ad then got some absolute xx excuse that it takes “24hrs to update” well I understand mistakes happen, however, I inquired online about the vehicle 96hrs before going to the dealership so (4x) he amount of time it would have taken to update properly. Not to mention the vehicle had a known fuel leak and was smoking. I would not recommend or ever buy from this dealership. Buyer beware and stay away! If this dealership Makes sense for you avoid at all costs Tin and Mario. So glad we found another vehicle at another dealership that valued our business and made an even better deal for us on a new vehicle. Dodged a huge bullet on the one! More

by austin.james Verified Customer Verified Customer

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No pressure sales. Knowledge staff very comfortable and kind to work with , Thank you staff Knowledge staff very comfortable and kind to work with , Thank you staff More

by kbearc710 Verified Customer Verified Customer

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Quick attentive service. Made the process easy and felt like they wanted to take care of me. Made the process easy and felt like they wanted to take care of me. More

by ata11900 Verified Customer Verified Customer

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Communication from the dealership was great. My new truck was exactly as it was described to me. My new truck was exactly as it was described to me. More

by geoff18 Verified Customer Verified Customer

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Although I found the vehicle I was looking for and priced fairly, my overall experience was less than satisfactory. I had a couple of exchanges (via text, phone, email) with my salesperson a few days priced fairly, my overall experience was less than satisfactory. I had a couple of exchanges (via text, phone, email) with my salesperson a few days before I decided to purchase a vehicle, and they were all OK. After the test drive, we started to look at numbers (price, payments etc.) and couldn't come up with something we both could agree on. Then my salesperson wanted to show me a similar vehicle (that was price a little lower). I reluctantly agreed (knowing it was not what I really wanted) when I walked up to it, I immediately said no because I told him it was not a color I wanted (white) and then he said had a similar but different model, so we walked over to it. Guess what....it was white as well! We then went back to the office to discuss the vehicle I really wanted and still couldn't come up with an agreed upon number. By then I was there over an hour and decided to call it quits. I got up, shook his hand said thanks and it was time for me to go because we just couldn't get to where I needed to be. I was almost to my car when he and his sales manager called out to me to see if there was something else that they could do. I said OK but no more than 10 minutes (I was already there long enough). The sales manager tried to get to where I needed to be, but still the numbers didn't work. I began to leave a 2nd time when the finance manager came out, spoke to me and asked if I could give him another 5 minutes to get it worked out. I agreed and he did come up with something I could live with. The financing went about as smooth as could be expected and after a little 2 hours I drove away in my vehicle. While you would have thought that was the end of the story, it wasn't. The next morning when I was heading to work, I noticed my gas gauge was low. I thought that was strange because every time I had purchased a vehicle in the past the tank was always filled (whether the car was new or used). I had to stop on my way home to drop off a check for the remaining down payment and when I arrived neither my salesperson nor finance manager was there. Wasn't a big deal so I spoke to another salesperson and left the check with him and mentioned the gas experience. He said for me to come back another time and they would fill the gas. The next day I called my original salesperson to let him know I have dropped the check out. When he answered I told him who I was and then he asked if I was the person who wanted the Charger! I said no that he had just sold me a car day before yesterday. He said he was sorry that he had so many customers that he got a little confused. He thanked me for dropping off the check and then I mentioned the gas level and he said that it their policy to have a 1/4 tank of gas in the car for used vehicles. I told him that had purchased 20-30 cars in my lifetime and always drove off with a full tank. He said times have changed, and his manager wouldn't let them fill it up. He said it would cost them a lot of money if they did that with all cars and something to the effect about if affecting the business line. I told him that I thought that was poor customer service and all the radio ads hearing the owner said they take care of customers. Anyway, after a little back and forth we hung up and I was done. Well, a couple of hours later I got a call from my salesperson again asking me to call the rental company because my rental car was still there. Here's the story behind that! When I was in the process that day of trying to figure out if I was going to purchase a car, I called the car rental company to extend my rental another 2 days just in case. After it looked like we were going to come up with an agreement I asked my salesperson if someone could meet me at the rental facility so I could drop the car off. He asked who the company was, I told him, and he said they had a partnership with them and all I had to do was leave the keys there and to let them know. More

by astromike1958 Verified Customer Verified Customer

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I was very pleased with how easy the purchase was, and how low pressure the entire team was how low pressure the entire team was More

by mndruss Verified Customer Verified Customer

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Awesome dealership. The sales are helpful for getting everything loaded up for my Chevy purchase. The sales are helpful for getting everything loaded up for my Chevy purchase. More

by korok.chen Verified Customer Verified Customer

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God deal, fair price,, second vehicle we've bought from you folks. First time sale made us come back you folks. First time sale made us come back More

by willgary Verified Customer Verified Customer

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