Mario Moreland | Page 4

Not worthy of my trust. POSSIBLE class action suit. I bought a vehicle from this dealership in October of 2017. I made my transaction through the USAA Car Buying Service. The initial experience was sa I bought a vehicle from this dealership in October of 2017. I made my transaction through the USAA Car Buying Service. The initial experience was satisfactory, but soured after six weeks when this dealership contacted me to say they had made a math mistake when they calculated the cost of my out of state registration and I would have to pay them $197 before they could proceed with the paperwork to get my tags from the DMV. They also sent me a form to complete and sign asking for credit card information and permission to take funds from my account. This didn't seem fair to me so I didn't comply, but contacted USAA whose agent said it sounded irregular to her as well since they'd already accepted payment. A couple of days later, a manager from the dealership contacted me to inform me they would overnight my tags to me and drop the request for additional funds. He sounded as if he thought I was ignorant enough to believe he was doing me a favor by adhering to the terms of the original contract. If they couldn't process the paperwork for my tags, how did they already have them to overnight to me? It seems that they were holding my tags hostage to goad me into giving them extra money and sign a paper saying I agreed to the change. I couldn't drive the car without the tags and the temporary registration had already expired. This practice is certainly unethical, if not illegal, and smacks of extortion. I'm currently looking into whether or not there are grounds for a class action lawsuit. It's not about money, it's about principles. If this is a common practice, they may have tricked hundreds of people out of many thousands of dollars. More

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Great customer service! by far the best buying experience! I stopped by Jim Ellis Chevrolet after work to look around and was met outside by Mr.Moreland who was more than patient with me as i kicked a few tire I stopped by Jim Ellis Chevrolet after work to look around and was met outside by Mr.Moreland who was more than patient with me as i kicked a few tires, Mr.Moreland was very knowledgeable of the chevy product and didn't mind spending time with me going over several vehicles not knowing weather or not i was ready to buy. I was never asked to run my credit nor felt rush like every other dealer i have been to.I ended up in a 2018 Gran Sport Corvette and i could not be happier from the time i got there to the time i left Mr.. Moreland was hands on and meet every need or answered every question with out the games dealers play! thanx Mario and Jim Ellis for a wonderful buying experience! I now have a sales man and dealer ship for life. More

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