Marissa Fahey | Page 5

I just purchased my second vehicle from Automotive Avenues and my second experience was as rewarding as my first experience! Tom Brennan assisted me with this purchase and Tom was attentive, cordial a Avenues and my second experience was as rewarding as my first experience! Tom Brennan assisted me with this purchase and Tom was attentive, cordial and a pleasure to work with as was the rest of the team. I plan on continuing my relationship with Automotive Avenues through the years. More

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Automotive Avenues is a pleasurable experience from the moment you walk in the door. I have bought 4 cars here and hopefully many more in the future. Dmitry Mandrik is an A+ professional! moment you walk in the door. I have bought 4 cars here and hopefully many more in the future. Dmitry Mandrik is an A+ professional! More

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Excellent customer service. Dmitry Mandrik handled my car buying experience very well. Very informative and polite. Will buy again. Dmitry Mandrik handled my car buying experience very well. Very informative and polite. Will buy again. More

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Went to Auto Avenues to test drive a car we saw posted. Jay was very helpful. There were no hidden fees, we drove off the lot feeling confident we got a reasonable deal Met the owner who was nice to talk Jay was very helpful. There were no hidden fees, we drove off the lot feeling confident we got a reasonable deal Met the owner who was nice to talk to. Would definitely buy from this dealership again without thinking twice. More

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Jay very helpful - am so happy with everything he did to make us feel good with getting new car. make us feel good with getting new car. More

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I called them to buy a 2017 Toyota Corolla, explained that I needed to buy and ship the vehicle for my son in NY but we lived in MA and the vehicle would be registered in MA, made a credit card deposit that I needed to buy and ship the vehicle for my son in NY but we lived in MA and the vehicle would be registered in MA, made a credit card deposit on the phone, and had the car inspected by their recommended 3rd party inspector. However, they refused to process the vehicle for purchase and shipment to NY because they said and I quote ' I was trying to trick them into shipping the car to someone who is not on the contract' The only way they could do it was if I physically signed the purchase agreement. We went back and forth about this for 2 weeks because one person would tell me the car is ready for pick up and the other it's not processed and that I needed to go sign the docs. My thinking was in 2022, with all the technology and having processed my mortgage online with secure links and docu sign, It would have saved me a lot of time and 'money' to complete the purchase online. A little due diligence like actually running my credit to know what kind of person I was would have been sufficient? But no they did not. In fact, on one occasion one of the employees called to tell me that my SSN was incorrect and it shows zero credit history? Amazing.. remember the deposit was taken off a credit card! Anyways long story short, we ended up spending 12 hours on the road just to sign the purchase agreement. They did ship the vehicle to NY the next day. When I complained to the personnel, they told me that the salesperson on the phone was not 'authorized" to discuss the process of purchasing from out of state. And that it was a requirement to drive over to have the docs physically signed. This is however contrary to their commercials which say you can buy online and you do not have to go to them for they purchase? My question is, Should the salesperson have known at the time that I needed to drive to NJ to sign docs? If he had told me that at the time I made inquiries and made the deposit, I would never have bothered to buy the vehicle. How would I as a customer know who is authorized to talk about the process and who is not? I thought the salesperson represented the company and was knowledgeable about the purchase process. Should you be training your employees? Anyways, 2 weeks after my son got the vehicle, we are still chasing the title to have the vehicle registered. Ann More

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Manny was extremely helpful and made buying my first car very smooth and stress free. Will definitely recommend this dealership and salesman to others! very smooth and stress free. Will definitely recommend this dealership and salesman to others! More

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Great experience with Auto Ave. . My salesperson Charlie was very nice, no high pressure tactics, no bait and switch. No nonsenses fees tacked on to the “online price”. Any minor iss . My salesperson Charlie was very nice, no high pressure tactics, no bait and switch. No nonsenses fees tacked on to the “online price”. Any minor issues I noticed with the vehicle were resolved. Marisa in the finance department very nice as well. Straightforward with everything. Smooth transaction. Recommend! More

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I LOVE this store! My husband and I owned a new car dealership until 2009 so we NEVER had to actually BUY a car! We stumbled on this place (drove over an hour to get My husband and I owned a new car dealership until 2009 so we NEVER had to actually BUY a car! We stumbled on this place (drove over an hour to get there) and purchased TWO cars from them in three months. They are honest, straightforward and completely transparent. Highly recommend Marco as a salesperson! We dealt with another high end used car dealer in North Jersey (we were smart enough NOT to go through with a sale) and it was all bait and switch and misleading advertising. You can TRUST Automotive Avenues and drive away with a great car at a great value! More

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Great place no pressure , a lot of cars to choose from excellent sales people, will definitely buy here again excellent sales people, will definitely buy here again More

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