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Marissa Kleiner
43 Reviews
Dealership Experience
9 yrs, 10 mos
Industry Experience
9 yrs, 10 mos
43 Reviews
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43 Reviews of Marissa Kleiner
August 10, 2026
Hi Marissa, I wanted to let you know that I appreciate how helpful and pleasant you have always been when I’ve worked with you. I don’t want my feedback to reflect negatively on your customer service beca how helpful and pleasant you have always been when I’ve worked with you. I don’t want my feedback to reflect negatively on your customer service because you have always been wonderful. I do want to be honest that I was disappointed with the overall cost of my 30,000-mile service. I understand the price was communicated to me beforehand, but after reviewing the final bill and seeing that nearly $500 was labor for approximately 2.5 hours of work, I felt the overall cost was much higher than I expected, especially since I lease the vehicle. I know you personally did everything right, but the overall experience has made me reconsider using the dealership for future service needs. Thank you again for always being helpful and professional. More
by coudena
Verified CustomerOther Employees Tagged: Marissa Kleiner
August 08, 2026
-My appointment was created online for 1 PM specifically stating that it was for the installation of the replacement backup camera -Upon arrival I was told my car wouldn't be ready for close to 4 hours whic stating that it was for the installation of the replacement backup camera -Upon arrival I was told my car wouldn't be ready for close to 4 hours which was far different from Marissa's 1.5 hr estimate a few weeks ago -I noticed on the computer screen that my email address had been altered to include 666 after my email domain. When I questioned this she stated the email address must be working because she had been advised of my poor rating from the last visit. -I left a message with the service manager, Ruben, but never received a call back. -Car was ultimately ready within the hour and a half timeframe originally given Thank you for giving me a new email address! I have already claimed it through Gmail :) More
by Wtpooh31666
Other Employees Tagged: Marissa Kleiner
August 03, 2026
the peopleover all a good place are very friendly, lots of cars to look at new and old. of cars to look at new and old. More
by BPORTSTINGRAY
Other Employees Tagged: Jennifer Rios
August 02, 2026
I always have a great experience when I get my car serviced at Napoli. I wouldn’t go anywhere else. Terrific service and excellent communication. serviced at Napoli. I wouldn’t go anywhere else. Terrific service and excellent communication. More
by GMNLAD
Other Employees Tagged: Marissa Kleiner
August 02, 2026
Excellent n clean n nice atmosphere. Iam real satisfied with my customer service n also Marissa Kleiner is an excellent customer service n Iam real satisfied with Marissa Kleiner n she d Iam real satisfied with my customer service n also Marissa Kleiner is an excellent customer service n Iam real satisfied with Marissa Kleiner n she does a good job. Thank you, Ana Concepcion More
by ANA.CONCEPCION2000
Other Employees Tagged: Marissa Kleiner
July 24, 2026
Everyone was very professional and helpful in helping out with the situation and I am grateful for that because it is very important to me and the customers that we have been working with for the last few ye with the situation and I am grateful for that because it is very important to me and the customers that we have been working with for the last few years and I have been very happy to have been able to get the job done for myself I am grateful that I am very thankful for all of the people that are working with me in the past and now. Thank you ???? very much satisfied. Have a wonderful day today and all. Have a great day! More
by ANA.CONCEPCION2000
Other Employees Tagged: Marissa
