Professional and polite staff, listens to car’s issues
with full attention and fixes them all. Car service done in a timely manner.
with full attention and fixes them all. Car service done in a timely manner.
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by rajeevsahni
Verified Customer
Verified Customer
Nov 01, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Hello rajeevsahni, we appreciate you for taking the time to write this review! Trust is vital to forming long-lasting customer relationships and it’s awesome to hear that our service team exceeded your expectations. Creating a smooth experience is our goal and we are happy to have provided you with all of your needs!
I had an unacceptable and disappointing experience with
Service Adv., Brianna White. When I dropped my Gladiator off for an oil change, I stated I would wait there. An hour and a half later, I went to the
Service Adv., Brianna White. When I dropped my Gladiator off for an oil change, I stated I would wait there. An hour and a half later, I went to the service desk to ask for an ETA and Brianna stated that she had tried to call me 25 minutes ago, and when I shared there were no missed calls, and after confirming that the number on file was accurate, she claimed that it must have been due to a lack of service. Rather than apologize for forgetting to come to the waiting area to inform me that my vehicle was ready, Brianna lied, claiming she tried to call me.
When I subsequently called to speak with the service manager, Brianna White was put on the phone, claiming the manager was unavailable. She assured me I would receive a call back from the manager, but there was no follow-up leaving me to assume that the message was never forwared.
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by joncohen18
Verified Customer
Verified Customer
Nov 01, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Hello joncohen18. On behalf of Turnersville Jeep Chrysler Dodge RAM, I want to extend my sincerest apologies for the negative experience you had with our team. We pride ourselves on giving 100% every day to ensure that our customers’ needs are being met, so I would like to find out what happened and make it right. Please message us your contact info so we are able to get in touch with you. Thank you for your feedback and we look forward to reconnecting with you.
Very good they r very friendly help out all the mangers r
very nice & friendly
very nice & friendly
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by Gbosco33
Verified Customer
Verified Customer
Oct 28, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Hi Gbosco33! It’s very uplifting to know that we’ve made a positive impact. It’s always been Turnersville Jeep Chrysler Dodge RAM’s motto to go above and beyond, in order to provide the utmost customer satisfaction. Please don’t hesitate to reach out if you ever need automotive assistance in the future. Have an awesome day!
I was having an issue with my fuel tank. They quickly
diagnosed the issue and fixed that same day. Great Service!
diagnosed the issue and fixed that same day. Great Service!
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by jfinger128
Verified Customer
Verified Customer
Oct 28, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Wow! Thank you, jfinger128! Our team appreciates you taking the time to leave such an uplifting review! Trust is a vital key to forming long-lasting relationships with our customers and we are happy our service team could be a prime example of that during your visit with us. We hope you would not hesitate to reach out, should you be in need of future automotive assistance!
Great guys and easy to deal with. they had the vehicle I
liked and gave me a good price for my trade-in.
liked and gave me a good price for my trade-in.
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by SMALLFISH8523
Verified Customer
Verified Customer
Oct 27, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Thank you, SMALLFISH8523! The five-star rating is very encouraging to our team! It's customers like you who inspire us to continue going above and beyond! If you're ever in need of further automotive assistance, please do not hesitate to reach out! Thanks again!
Robert gardner was very good to us and very honest. i
would recommend him to any of my friends needing a new or used vehicle.
would recommend him to any of my friends needing a new or used vehicle.
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by AMYSTAT
Verified Customer
Verified Customer
Oct 27, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Great news, AMYSTAT! We understand that buying a car can be stressful and at Turnersville Jeep Chrysler Dodge RAM, we rejoice in knowing our team provides smooth experiences for our guests! In addition, Robert is an incredible asset to the team and we feel grateful to know he took great care of you! Please, never hesitate to reach out should you be in need of future automotive assistance, our team would love to be of service!
Fast easy and friendly experience just leased 2 cars for
the same payment as my old ones even in this market
the same payment as my old ones even in this market
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by RBIASIELLO86
Verified Customer
Verified Customer
Oct 27, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Hi RBIASIELLO86, we’re really happy to hear about your positive experience with us! This makes Turnersville Jeep Chrysler Dodge RAM stand out from the rest because your feedback reflects on our team. Our staff appreciates the review and looks forward to assisting you in the future!
I have been using Turnersville Jeep service department
for 5 years now and never once had any issues.
for 5 years now and never once had any issues.
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by jeremymorales978
Verified Customer
Verified Customer
Oct 22, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Wow, thank you, jeremymorales978, for the five-star review! Our team is happy to hear about customer experiences because here at Turnersville Jeep Chrysler Dodge RAM, we are always striving to provide the best service. Your feedback is definitely uplifting and we’re glad you obtained excellent assistance. All of us look forward to working with you again in the future!
The finance man and the sales person were extremely
courteous and efficient will recommend Turnersville to all my friends
courteous and efficient will recommend Turnersville to all my friends
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by mikedrechsler2
Verified Customer
Verified Customer
Oct 20, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
Hello mikedrechsler2! It’s great to see that your visit with us earned a five-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it!
GPS was suppose to be updated and it was not confirmed to
me when I picked up the van if it was done or not. I left the chip with the service desk.
me when I picked up the van if it was done or not. I left the chip with the service desk.
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by mlo1956
Verified Customer
Verified Customer
Oct 20, 2021 -
Turnersville Jeep Chrysler Dodge RAM responded
We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.