Mark Ciallella | Page 40

Came in looking for a Durango, Mark Ciallella was very professional and very helpful, he got me what I needed!The Dealership was excellent and clean and had a huge selection! Ask for Mark Sr he will get y professional and very helpful, he got me what I needed!The Dealership was excellent and clean and had a huge selection! Ask for Mark Sr he will get you what you need More

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Just a terrible overall experience with the service team at this dealership. My vehicle has now been there 4 times for the same noise that still is not resolved. They threw 3 parts on it and that didn't w at this dealership. My vehicle has now been there 4 times for the same noise that still is not resolved. They threw 3 parts on it and that didn't work. This time I went to pick it up as I needed it while they wait for direction from Chrysler on a fix. When I get there I notice a large bolt in my tire that they said no problem they would take care of it. This happened while the vehicle was in their care. They blamed me for it even though they had the vehicle for 2 days at that point. They said it was impossible for them to run it over even though the vehicle was moved in and out of the garage to the back lot. They first said they wouldn't pay for the tire then said they would cover half. Then they had the nerve today to say my mechanic heard a funny noise while driving the car and noticed a bolt in the tire. Now they play dumb like they just found it even though I have a text message before this saying they would only pay half. Poor customer service and not a single call to keep me updated. I have to call asking for an update. I get a text at 5:45pm which is after service closes basically saying to pick up my car tonight or tomorrow. That was it. No courtesy calls. Just a rude text message. No update on the noise, they haven't heard from Chrysler yet or whether the tire was replaced. I call and the operator says your total is $271 so now they are trying to pass the full cost of the tire to me. Unacceptable that I should pay for their mistake. I will never step another foot into that dealership other than to pick up my car tomorrow. I would rather take it elsewhere and start over to get this noise issue fixed. It's pathetic how they treat people. More

by mgs0510 Verified Customer Verified Customer

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Excellent experience. Mark, my sales rep, was fantastic. Very professional and answered every question I had. He was also extremely helpful with all other aspects of the sale. Very professional and answered every question I had. He was also extremely helpful with all other aspects of the sale. More

by dant10 Verified Customer Verified Customer

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Excellent service, friendly definitely we will recommend this place to our friends and family, Matt Smith was by far the best salesman we had in years. this place to our friends and family, Matt Smith was by far the best salesman we had in years. More

by ZAYFNTS Verified Customer Verified Customer

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Gigi was great! I went in just to test drive, and she made me an offer I couldn't refuse. I love my car, and I loved how easy it was to purchase it. I had very different experiences in the past buying made me an offer I couldn't refuse. I love my car, and I loved how easy it was to purchase it. I had very different experiences in the past buying and test driving cars, it was nice for it to be this simple. More

by jsmith98 Verified Customer Verified Customer

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The transaction went very smooth and felt very comfortable and make my purchase Matt Smith was a big help and very friendly Went over and above to make everything right comfortable and make my purchase Matt Smith was a big help and very friendly Went over and above to make everything right More

by VERONICAHEMPHILL816 Verified Customer Verified Customer

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Had a recall on my 2017 Jeep Renegade. They fixed it quickly within a half hour. The staff was very courteous and attentive in the service department. I did not speak with any sales people. This made me quickly within a half hour. The staff was very courteous and attentive in the service department. I did not speak with any sales people. This made me include a rating on a sales person, but I never spoke with one. You should have Service adept personnel in your list of people. More

by kspada71 Verified Customer Verified Customer

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The Faulke organization is top notch. My buying experience at Turnersville dodge was flawless. My salesman Jeremy was very professional and courteous. This is the 5th vehicle I have purchased at experience at Turnersville dodge was flawless. My salesman Jeremy was very professional and courteous. This is the 5th vehicle I have purchased at one of the Faulke dealerships. I would never shop for a vehicle anywhere else. Thank you. More

by OCFRAMER Verified Customer Verified Customer

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These guys were right on point with no non-sense!!! One of the easiest purchases I have ever made!! Plus the car is AWESOME!!! 100% of the easiest purchases I have ever made!! Plus the car is AWESOME!!! 100% More

by sdepka3 Verified Customer Verified Customer

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Everyone was so nice and helpful! In and out in under and hour! Thank you so much for making it such a quick and easy process! hour! Thank you so much for making it such a quick and easy process! More

by rachelgurcik Verified Customer Verified Customer

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